Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Jessica Lipski

Rowville

Summary

Results-driven individual, with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Creative Business Owner with exceptional background spent in vast amount of industries. Proven leader with engaging demeanour and success working in most demanding environments. Talented in training and mentoring successful teams.

Overview

15
15
years of professional experience

Work History

Business Owner

Mrs Lash & Co
03.2015 - 02.2024
  • Established strong customer relationships, with regular bi-weekly clients through excellent communication and attentive service.
  • Managed approximately 40 clienteles weekly which also included emails and social media management.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Guest Services Coordinator

Crown Melbourne
11.2011 - 02.2016
  • Gave information about area attractions and provided directions.
  • Booked appointments, accepted payments and answered guest questions.
  • Trained junior team members in customer service strategies and property policies.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

2IC Manager

Optus Telecommunications
02.2009 - 09.2011
  • Fostered positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Conducted employee training sessions to educate employees on products and company policies.

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Performance Improvement
  • Issue Resolution

Languages

Polish
Native or Bilingual

Timeline

Business Owner

Mrs Lash & Co
03.2015 - 02.2024

Guest Services Coordinator

Crown Melbourne
11.2011 - 02.2016

2IC Manager

Optus Telecommunications
02.2009 - 09.2011

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Jessica Lipski