Jessica Lipski
Rowville,VIC
Summary
Dynamic and results-driven business owner with over 15 years of experience in customer service, financial management, and team leadership. Proven track record of building strong customer relationships and maintaining a loyal clientele. Adept at enhancing customer satisfaction through effective appointment scheduling and polished, responsive communication. Skilled in financial operations, employee training, and mentoring. Experienced in developing impactful and creative social media strategies. Committed to fostering teamwork and continuous improvement in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Personal Care Provider
Home Care Support
09.2024 - Current
- Company Overview: Uni1ng Agewell | Ringwood, VIC
- Providing personal care for elderly clients, while displaying cultural sensiKvity and any medical requirement necessary
- Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Provided patients and families with emotional support and instruction in areas, such as checking health and wellbeing of the client, preparing healthy meals, living independently, or adapting to disability or illness
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Uni1ng Agewell | Ringwood, VIC
Business Owner
Mrs. Lash & Co
03.2015 - 02.2024
- Company Overview: Epping, VIC
- Fostered strong customer relaKonships, managing approximately 40 clients per week
- Developed a robust social media presence for Mrs
- Lash & Co., amassing over 5,900 followers and generaKting over 56,000 video views on Instagram
- Handled financial operaKons, including budgeKng, forecasKting, and financial reporKting
- This led to a 30% profit margin increase through effecKve cost control
- Oversaw appointment scheduling, social media engagement, and email inquiries, resulKting in a high level of customer saKsfacTon
- Epping, VIC
Guest Services Coordinator
Crown Melbourne
11.2011 - 02.2016
- Company Overview: Southbank, VIC
- Provided excepKonal customer service, handling over 200 inquiries per week
- Services included organising appointments; answering customer queries; and responding to requests for products, services and organisaKonal informaKon
- Conducted employee training in customer service strategies and organisaKonal policies, enhancing team performance and reducing guest complaints
- Resolved guest issues promptly and professionally
- Southbank, VIC
2IC Manager
Optus Telecommunica1ons
02.2009 - 09.2011
- Company Overview: Melbourne, VIC
- Promoted teamwork, open communicaKon channels, and employee recogniKon iniKaKves
- Conducted employee training and skill development workshops
- Streamlined daily operaKons, possessing a conKnuous improvement mindset
- Melbourne, VIC
Skills
- Strong multitasking
- Positive demeanor
- Customer service
- Relationship building
Languages
Polish
Timeline
Personal Care Provider
Home Care Support
09.2024 - Current
Business Owner
Mrs. Lash & Co
03.2015 - 02.2024
Guest Services Coordinator
Crown Melbourne
11.2011 - 02.2016
2IC Manager
Optus Telecommunica1ons
02.2009 - 09.2011
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