Summary
Overview
Work History
Education
Skills
Education
Timeline
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Jessica Liviani

Greenacre,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Reliable, punctual and able to work independently and in a team environment.

Overview

6
6
years of professional experience

Work History

Vet Receptionist

RSPCA Yagoona
09.2023 - Current
  • Greeted visitors warmly and ensured they had a positive experience.
  • Handled cash and credit card payments with accuracy.
  • Admit and discharge patients
  • Triage patients
  • Assist in euthanasia
  • Answered phones professionally in accordance with organizational protocols.
  • Developed effective working relationships with clients to ensure satisfaction with services provided.
  • Maintained office and faculty supplies to keep optimum stock on hand.

Team Member - Concierge, Gaming & Bar

Lantern Club
06.2021 - Current
  • Established welcoming atmosphere by greeting each guest warmly
  • Educate customers about what's on at the club, product offerings and membership rewards
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Reported concerns, broken machines and out-of-order games to supervisor.
  • Answered guest questions to provide fun game experience.

Receptionist Administrator

Ronis Real Estate
02.2019 - 04.2020
  • Answered incoming calls addressing specific needs as well as handled complaints and or questions , and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Education

High School Diploma -

Southern Cross Vocational College
10.2020

Animal Studies Cert II

RSPCA YAGOONA
01-2025

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Cash Register Operations
  • Computer skills and able to adapt easily to new systems
  • Content Generation for social media
  • Computer skills and able to adapt easily to new systems
  • Content Generation for social media

Education

Burwood, NSW

Timeline

Vet Receptionist

RSPCA Yagoona
09.2023 - Current

Team Member - Concierge, Gaming & Bar

Lantern Club
06.2021 - Current

Receptionist Administrator

Ronis Real Estate
02.2019 - 04.2020

High School Diploma -

Southern Cross Vocational College

Animal Studies Cert II

RSPCA YAGOONA

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Jessica Liviani