Jessica Louise Bowling
Caboolture
Summary
A seasoned travel professional with comprehensive expertise in planning and executing travel arrangements for diverse clients. Known for exceptional organizational skills and ability to manage complex itineraries seamlessly. Dependable team player who consistently adapts to evolving needs and maintains results-driven approach.
Overview
8
8
years of professional experience
Work History
Sales Travel Consultant
Flight Centre Travel Group
10.2018 - Current
- Consult with clients to recommend destinations, create personalized travel itineraries, and coordinate all travel components.
- Manage end-to-end bookings including flights, accommodation, transfers, cruises, and tours.
- Deliver outstanding customer service by building strong relationships and understanding each client's preferences and travel goals.
- Maintain in-depth knowledge of travel products, promotions, and supplier offerings to ensure optimal trip planning.
- Work toward and achieve monthly sales targets, contributing to overall team success.
- Undertake ongoing professional development, including completing nationally recognized qualifications (Certificate III & IV in Travel & Tourism).
- Collaborate with fellow consultants to ensure a smooth and high-quality customer experience from enquiry to post-travel follow-up.
Guest Service Agent - Front Desk
Oaks Casino Towers Hotel
09.2018 - 10.2018
- Provided a warm and friendly welcome to guests, ensuring a smooth and professional check-in experience.
- Delivered exceptional service by responding to guest inquiries and addressing needs promptly.
- Communicated effectively with guests, colleagues, and stakeholders via phone, email, and in-person.
- Handled guest reservations, updates, and special requests using property management systems.
- Acted as the main point of contact throughout each guest's stay, offering personalized recommendations and resolving any issues to ensure satisfaction.
Admissions & Shuttle Team Member
Australia Zoo
08.2017 - 09.2018
- Delivered high-quality customer service while responding to a variety of guest inquiries.
- Provided accurate and engaging tourism information to visitors.
- Operated computerized registers and processed admission vouchers.
- Handled cash and EFTPOS transactions with a focus on accuracy and efficiency.
- Managed entry booth operations including opening procedures and till stocking.
- Answered phones, assisted with crowd control, and supported day-to-day guest entry flow.
- Assisted with boarding and disembarking procedures to ensure guest safety.
- Cleaned and maintained shuttle vehicles to uphold hygiene standards.
- Delivered engaging and informative commentary during hosted tours.
- Provided entertainment and fun facts to enhance guest experience.
- Ensured compliance with all shuttle safety procedures and completed daily operational checklists.
Retail Sales and Stock Assistant
Walt Disney World Resort
01.2017 - 07.2017
- Delivered exceptional guest service, aligning with the Disney Store Mission of Creating Magical Moments for Guests of all Ages.
- Engaged with guests using open-ended questions to assess needs and provide personalized product suggestions.
- Maintained a high-energy and fun environment to enhance the overall guest experience.
- Performed point-of-sale and mobile POS transactions efficiently while ensuring a high level of customer satisfaction.
- Supported store operations including stock replenishment, shipment processing, and floor organization.
- Fostered engagement by interacting with children, creating immersive and magical in-store experiences.
- Actively contributed to team success, demonstrated adaptability, and responded constructively to feedback.
Education
Bachelor of Business - International Hotel and Tourism Management
Griffith University - Nathan Campus
01.2018
Certificate III & IV - Travel & Tourism
Flight Centre Travel Group
High School Diploma -
Beerwah State High School
10-2013
Skills
- Customer Service & Communication
- Proven ability to deliver exceptional service across retail, travel, and tourism industries
- Strong verbal and written communication skills in person, over the phone, and via email
- Confident in handling inquiries, resolving issues, and exceeding customer expectations
- Sales & Consultation
- Skilled in identifying client needs and providing tailored travel solutions
- Experience meeting and exceeding sales targets in a fast-paced retail travel environment
- Knowledgeable in cross-selling and upselling strategies to drive revenue
- Tourism & Hospitality Operations
- Practical experience in front desk operations, entry admissions, and guest experiences
- Deep understanding of tourism products including flights, hotels, tours, and cruises
- Familiar with tourism customer flow, event crowd management, and guest engagement
- Technology & Systems
- Proficient in using point-of-sale systems, property management software, and travel booking platforms
- Comfortable with computerized register systems, mobile POS, and email communication tools
- Able to learn and adapt quickly to new digital tools and systems
- Teamwork & Collaboration
- Experience working as part of dynamic, multicultural teams
- Cooperative and supportive approach to achieving team goals and improving service standards
- Organization & Attention to Detail
- Accurately processes bookings, payments, and guest records
- Consistently maintains clean, visually appealing workspaces and guest environments
- Strong time management, multitasking, and operational checklist execution
Timeline
Sales Travel Consultant
Flight Centre Travel Group
10.2018 - Current
Guest Service Agent - Front Desk
Oaks Casino Towers Hotel
09.2018 - 10.2018
Admissions & Shuttle Team Member
Australia Zoo
08.2017 - 09.2018
Retail Sales and Stock Assistant
Walt Disney World Resort
01.2017 - 07.2017
Bachelor of Business - International Hotel and Tourism Management
Griffith University - Nathan Campus
Certificate III & IV - Travel & Tourism
Flight Centre Travel Group
High School Diploma -
Beerwah State High School
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