Jessica Lutton

Raised complaints, compliments and client feedback.

• Managed a high volume of incoming calls from support workers, clients and funding bodies.
• Built strong relationships with clients and case managers to deliver quality care.
• Maintained client confidentiality and privacy.
• Created customised care plans, working with hospital staff and families to assess and meet individual needs.
• Ensured that tasks were conducted in accordance with the Aged Care Quality Standards and NDIS Quality Safeguards.
• Demonstrated excellent oral and written communication skills
• Worked with people from diverse social, economic and cultural backgrounds.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Managed returns, exchanges and refunds in accordance with store policy.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Prioritised helping customers over completing other routine tasks in store.

• Established a welcoming atmosphere by greeting each guest warmly.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Assisted servers with delivering food and filling beverages for guests.
• Helped guests at tables when in need of assistance.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Accurately operated cash register to process customer payments.
• Kept kitchen, counter and dining areas cleaned and sanitised.
• Documented customer orders and conveyed special requests to kitchen staff.