Jessica Madden

NSW State Age Championships

- Competed at NSW State Age from the ages of 11-18

- Won 19 Gold, 10 Silver, 16 top 10

NSW Training Camps

- Gained selection onto the NSW training camps to come together a few times a year and track progress and bond as a team for National meets representing NSW

State Teams

- Represented NSW at the Australian Age Short Course representative meet at ages 14, 15, 16

- 2 Silver, 2 Bronze, 7 Finals

National Age Championships

- Competed at National Age level from the ages of 13-16

- Won 2 Gold, 3 Silver, 6 Bronze, 4 top 10

National Open Champs

- Competed at National level against all aged athletes from the ages of 13-21

- Made Finals in my best events against the best athletes in the country

Olympic, Commonwealth Games, World Championship Trials

- Competed against the best athletes in the country and world as they gained positions to represent Australia

Talent ID Squad

- Gained selection onto an Australian Age Pathways Squad to progress toward the Australian Team

Junior Australian Team

- Gained selection to represent Australia at the Junior World Championships in Budapest, Hungary in 2019 at the age of 17

• Demonstrated responsibility in being a key part of the safety aspect in a busy resort environment
• Cleaned and maintained a 5-star pool environment for guests
• Learned quickly through a new job role brought to the resort
• Worked with team members from other departments to ensure a smooth flow of operations
• Helped other team members when needed to relieve their workload
• Displayed a high level of customer service and experience towards guests
• Learnt some skills in concierge and reception duties

• Monitored the safety of patrons in and around the swimming pool.
• Educated patrons on safety protocols and enforced safety rules.
• Maintained order and cleanliness at the swimming pool and surrounding areas to uphold hygiene standards.
• Responded to patron incidents in a professional and timely manner.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Used Links to manage bookings for the swim school, general entry, and retail purchases at reception.
• Made barista-style coffee, toasted sandwiches, and other miscellaneous items in the cafe.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Taught swimming to students varying in age and skill levels.
• Communicated clearly and positively with parents to ensure expectations were met and exceeded.
• Used teaching aids such as kickboards, pull buoys, diving rings, and fins correctly to teach students.
• Provided positive reinforcement and motivation to increase student confidence and performance.
• Adapted teaching techniques to different learning styles.

• Same as above