Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jessica Mark

Hillcrest,QLD

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Property Manager

Real Estate Domain Team
Berrinba, QLD
05.2020 - Current
  • Conducted regular inspections of managed properties to identify any issues requiring attention.
  • Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
  • Resolved tenant complaints in a timely manner.
  • Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
  • Coordinated necessary repairs or renovations with contractors as needed.
  • Prepared reports on the condition of managed properties for owners or investors.
  • Analyzed market conditions to determine optimal rental rates for each property.
  • Advertised vacancies via online listings, newspaper ads.
  • Screened potential tenants through background checks, credit reports, references.
  • Drafted leases and other legal documents associated with renting out properties.
  • Monitored compliance with health and safety regulations at all managed properties.
  • Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
  • Performed periodic reviews of existing leases for accuracy and completeness.
  • Provided guidance and support to junior members of the team when needed.
  • Contracted with tenants by negotiating leases and collecting security deposits.
  • Maintained property by resolving tenant complaints and enforcing rules of occupancy.

Leasing Administration Assistant

Restt Property Sales & Rentals
Logan Central, QLD
02.2019 - 05.2020
  • Assisted with the preparation of reports, presentations, and spreadsheets.
  • Organized and maintained files, including electronic records.
  • Answered incoming calls in a professional manner.
  • Provided administrative support to management team.
  • Performed data entry tasks accurately within specified timeframes.
  • Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
  • Greeted visitors in a courteous manner and provided assistance when necessary.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Provided general clerical support as required by departmental needs.

Customer Service Representative

Australia Post/Startrack
Darra, QLD
09.2013 - 02.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Caboolture State High School
Caboolture, QLD
11-2002

Skills

  • Lease Management
  • Understanding of lease agreements
  • Excellent scheduling abilities
  • Background in property management
  • Regulatory Compliance
  • Property management experience
  • Administrative Oversight
  • Tenant relations
  • Rent collection
  • Customer Service
  • Portfolio oversight

Certification

  • Real Estate Registration certificate

Accomplishments

  • Employee of the year award 2023

Timeline

Senior Property Manager

Real Estate Domain Team
05.2020 - Current

Leasing Administration Assistant

Restt Property Sales & Rentals
02.2019 - 05.2020

Customer Service Representative

Australia Post/Startrack
09.2013 - 02.2020

High School Diploma -

Caboolture State High School

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Jessica Mark