Jessica Martin

• Worked for Practice Hub, a platform for practice managers to keep track of policies and procedures. My role involved reaching out to 40-50 general practitioners (GPs), none specialists, and scheduling them for a Practice Hub demo.
• Built and managed accurate sales pipeline to maintain high volume of activity.
• Crafted persuasive sales pitches to communicate value of company products and services.
• Used data analytics to identify and track sales trends and develop actionable insights.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Exceeded sales targets through effective prospecting, lead generation, and policy presentations to potential clients.
• Achieved and exceeded monthly and annual sales targets.

• Lodge Dispute Forms
• Receive Dispute Forms for review
• Raise Credit Claims in Oracle system
• Manage generic inbox for Credit Claims and respond to customers / credit officers / sales teams
• Liaise between customers / credit officers / sales teams regarding Credit Claims / Dispute
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.

Exam Coordination:

• Expertise in planning and executing exams for hundreds of hospitals all over Australia.
• Proficient in managing exam materials and logistics for seamless testing.
• Efficient allocation of resources, including seating and accommodation and travel.
• Ensured exam integrity and security, promptly addressing irregularities.
• Maintained clear and effective communication with hospitals and doctors.
• Skilled in using exam management software and online platforms.
• Implemented digital proctoring solutions for enhanced security.
• Resolved challenges and maintained accurate exam-related records.
• Implemented contingency plans for disruptions.
• Improved processes and ensured regulatory compliance.
• Conducted post-exam evaluations for continual improvement.

• Collaboratively worked with team members to ensure issues raised are properly resolved in a timely manner.
• Responded to and resolved complex inquiries and issues and escalated issues as appropriate to the relevant supervisor.
• Delivered set training to junior team members on multiple systems and platforms.
• Ensured the provision of accurate information and remained up to date with any changes to resources.
• Referred matters as appropriate to other NESA officers or officers of a third party (e.g., school sector representatives).
• Accurately planned and prioritised workload and monitored own progress.
• Provided data project support as required.
• Often working independently to manage a high-volume workload with competing priorities, stakeholder expectations, and deadlines.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Learned and adapted quickly to new technology and software applications.
• Ran errands and provided general office support in a professional environment.

• Promoted available products and services to customers during service, account management, and order calls.
• Responded to customer calls and emails to answer questions about products and services.
• Handling inbound and outbound calls, some of which were with frustrated members who had issues with the new mobile banking app.
• Qualifying new members in accordance with internal processes.
• Helping customers do bank transfers.
• Data processing and CRM management.
• Escalate enquiries if required.
• Submitting customer applications.
• Updating internal systems
• Provide excellent customer service to members of the bank and supporting them with their individual issues.
• Managed 70/ 80 calls daily, ensuring a positive customer experience during the whole call journey.

• Lead generation is the process of gaining interest of potential customers in order to increase future sales.
• Utilized sales techniques to build customer interest and close sales.
• Educated customers on product and service benefits, explaining features and answering questions.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Implemented upselling techniques to increase revenue and move product.
• Researching 60 American websites a day to see if we could sell PayPal to the clients.
• Working as lead gen it improved my software skills, Analytical skills, target skills.
• Through out my two years with PayPal I helped with a lot of the team building exercises and ran many activities for our team.

I worked as a lead receptionist in Premier inn for just over two years. After a year I got promoted to team leader for the reception team. I managed four of the junior receptionists.

• Receive guests to the hotel by greeting them warmly and attending to their inquiries and answer inquirers over the phone and Email.
• Managed group bookings coming into the hotel.
• . Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel
• Collected room deposits, fees, and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored staff performance and provided feedback and guidance.
• Oversaw and organized calendar to schedule reservations and monitor cancellations.

Worked for Vodadone for just over a year working in the Upgrades and compliments team.

• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Hit my Targets every week and gained bonus.
• Answered calls, took messages, and transferred calls to correct individuals.
• Completed daily cold calling and outreach to build sales pipeline.
• Observed and learned changing customer requirements and adapted sales strategies as needed.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

I worked as an Flight attendant for Ryanair and was based in Prague, Czech Republic. I worked for the company for over 9 months.

• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Used excellent customer service skills in addressing passengers' needs.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Advised passengers of flight regulations to maximize safety and security.
• Completed pre-flight safety checks to reinforce passenger safety.
• Welcomed passengers aboard and provided overview of safety procedures.
• Ensured safety and comfort of customers onboard aircraft.
• Responded to passenger emergencies to provide first aid.
• Demonstrated knowledge of aircraft safety features and emergency equipment.