Jessica Martin
Upper Coomera
Summary
Dynamic Store Manager at Lovisa with a proven track record in visual merchandising and operational efficiency. Successfully enhanced customer satisfaction through strategic relationship building and effective team leadership. Expert in inventory management and quality control, driving significant improvements in store performance and team productivity.
Overview
3
3
years of professional experience
Work History
Store Manager
Lovisa
Coomera
10.2023 - Current
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Implemented campaigns and promotions to help with developing goods and services.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Followed company uniform, performance and security policies with every job.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Cleaned building floors by sweeping, mopping or vacuuming.
Supervisor
The Park
Coomera
11.2021 - 10.2023
- Implemented quality control measures, significantly reducing error rates.
- Directed and supervised team of 15 employees in daily operations.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma -
YMCA Vocational Schol
Kingston QLD11-2020
Pacific Pines High School
Pacific Pines, QLDSkills
- Visual merchandising
- Customer service
- Inventory management
- Team building
- Quality control
- Operational efficiency
- Task prioritization
Timeline
Store Manager
Lovisa
10.2023 - Current
Supervisor
The Park
11.2021 - 10.2023
High School Diploma -
YMCA Vocational Schol
Pacific Pines High School