Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Martino

Mulgrave ,VIC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to learn and develop skills. Ready to help team achieve company goals. Well-qualified scheduling professional with good team management skills and motivational approach. Writes, implements and manages effective scheduling policies for appointments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable Dining Room Attendant with 8 years of experience in customer-facing roles. Well-versed in food safety and industry best practices.

Overview

8
8
years of professional experience

Work History

KFC MANAGER

KFC Restaurant
05.2016 - 03.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Retail Assistant

TK Maxx
09.2020 - 03.2021
  • Used POS system to process sales, returns and gift card activations.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Food and Beverage Attendant

Mulgrave Country Club
11.2020 - 08.2023
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Processed payments and provided receipts to establish proof of transaction.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.

Scheduling Manager

ArborCraft Tree Services
02.2023 - Current
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Confirmed client quote appointments via telephone to inform of appropriate preparations needed prior to quote appointments and tree works.
  • Served as central point of contact for all outside vendors.
  • Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
  • Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
  • Received and screened phone calls and emails.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.

Education

High School Diploma -

Sacred Heart Girls' College
Hughesdale, VIC
10.2019

Skills

  • Shift planning
  • Customer relations understanding
  • Documentation skills
  • Team Supervision
  • Calendar Management
  • Time management skills
  • Effective Multitasking
  • Critical Thinking

Timeline

Scheduling Manager

ArborCraft Tree Services
02.2023 - Current

Food and Beverage Attendant

Mulgrave Country Club
11.2020 - 08.2023

Retail Assistant

TK Maxx
09.2020 - 03.2021

KFC MANAGER

KFC Restaurant
05.2016 - 03.2021

High School Diploma -

Sacred Heart Girls' College

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Jessica Martino