Summary
Overview
Work History
Education
Skills
Additional Information
Computer Skills
Timeline
Generic

Jessica Maurer

Middle Dural,NSW

Summary

Dedicated Customer Service and Business Development professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Investigator and problem solver at heart who is ready to take on challenges and streamline processes. Willing to take on any task, quick learner, and desire to help business succeed.

Overview

17
17
years of professional experience

Work History

Field Development Manager

LifeVantage
08.2021 - 12.2023
  • Provided support to the Regional VP South Asia & Pacific Region and Market Manager AU & NZ as required
  • Managed Energy maps to keep in consistency with global calendar
  • Partnered with distributors supporting their business development and helped drive recognition programs
  • Assessed reports to monitor new rank advancements, enrolments and sales in alignment with Market goals and deliverables
  • Developed distributors to qualify for events and incentives across Australia and New Zealand.
  • Coordinated in person and social media event planning and execution
  • Managed digital media platform as needed.

Assistant Customer Service Manager

Usana Health Sciences Inc
11.2014 - 07.2021
  • Maintained quality control standards through regular monitoring of interactions and coaching customer service team members on optimal approaches
  • Followed up on complex issues with good research skills and attention to detail
  • Improved productivity after reviewing and modifying operations and workflows
  • Oversaw employee recruitment, training, and onboarding processes
  • Monitored employee performance using real-time data and reports
  • Stevie Award Customer Service Department of the year Bronze Award 2014, 2015 & 2016.

Team Lead

Usana Health Sciences Inc
12.2007 - 11.2014
  • Maintained high quality customer service within inbound call centre environment
  • Ensured all team members complied with key performance indicators and maintain industry standard service levels
  • Encouraged a engaging and collaborative team environment through effective communication, training, and development coaching
  • Collaborated in recruitment and training of new customer service representatives
  • Conducted monthly performance evaluations, assisted with yearly performance evaluations
  • Produced training guides and process improvements to increase overall productivity
  • Stevie Australian Customer Service Gold Award 2013.

Customer Service Representative

Usana Health Sciences Inc
11.2006 - 11.2007

Education

TAFE - Business Administration Certificate 3 -

Baulkham Hills TAFE
Baulkham Hills, NSW
2001

Diploma of Management - Management -

Australian Apprentice Arrangements
Sydney, NSW
01.2012

Skills

  • Coaching, Mentoring
  • Account Management
  • Training Material Development
  • Workforce Management
  • Relationship Management
  • Problem investigation
  • Training material development
  • Staff development plans
  • Staff Development

Additional Information

References upon request.

Computer Skills

  • Microsoft Office
  • CRM software (Odyssey & DataTrax)
  • Monday.com
  • Zoom
  • Concur
  • Xero


Timeline

Field Development Manager

LifeVantage
08.2021 - 12.2023

Assistant Customer Service Manager

Usana Health Sciences Inc
11.2014 - 07.2021

Team Lead

Usana Health Sciences Inc
12.2007 - 11.2014

Customer Service Representative

Usana Health Sciences Inc
11.2006 - 11.2007

TAFE - Business Administration Certificate 3 -

Baulkham Hills TAFE

Diploma of Management - Management -

Australian Apprentice Arrangements

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Jessica Maurer