Experienced, organised and dependable candidate successful at managing multiple projects simultaneously with a positive attitude. . I am a solid team player with a focus on customer service. I have proven skills in establishing rapport with clients and a willingness to take on added responsibilities to meet team and company goals. I enjoy wearing many different hats throughout the day and making sure tasks are completed on time.
Overview
14
14
years of professional experience
Work History
Education Support Officer
The University of Medicine – Faculty of Health and Medicine
07.2022 - Current
Provide operational, administrative and education support to department leads, academics, year coordinator and students.
Manage Year 2 Mass Trauma Simulation and event.
Coordinate the process for teaching activities, including academic content and materials to be uploaded to Canvas and online systems, send invitations to academics and presenters for lectures, ensure technology is working, edit recording to post to canvas.
Updates student Canvas Calender with information for upcoming lectures, exams and activates
Ensures attendance policy is adhered to
Arrange catering and room bookings for events, exams and department meetings
Design, develop and implement process' with planned timelines
Undertake ad hoc projects to assist team member and leadership
Problem solve as issues when they arise
Invigilate on campus exams
Attend and actively participates in education support meeting, event and training
Assist in the creation and maintenance of Canvas ensuring it is up to date with relevant information
Assist Year Coordinator with block timetable.
Executive Assistant
Sydney Anxiety Clinic/Mind Strength
11.2018 - 07.2020
Provide support to Director and team of psychologists acting as the primary point of contact, screening calls and visitors
Assist staff each morning with preparing the office for the day ensuring both clinics are setup to run smoothly
Diary and travel management, resolve conflicting appointments, liaising with high valued clients and their support staff to book presentations
Proofread, edit, and prepare documents for presentations/Reports
Deal with highly sensitive information, always maintaining strict confidentiality
Follow-through on unanswered queries, topics or meeting minutes and update staff on findings
Implement new systems as required
Design surveys, collect data and report on findings
Coordinate monthly Peer Supervision and Team-Building activities to enhance working relationships
Deliver exceptional and timely customer services in person, over the phone or across multi communication channels
Respond to customer enquiries, needs and or concerns make suggestions in a timely manner to improve and maintain quality of service in line with performance measures
Performed research on competitors to identify the unique value they offer their patients
Maintaining and managing patient database
Invoice high valued clients and follow up on outstanding invoices making sure payments are made.
Administration Assistant/ PA
Acacia Health Care
01.2018 - 11.2018
Promoted the positive and collaborative culture and values of the organisation through open, fair, and transparent decision making and transparent decision making and ethical, professional behaviour
Executed record filing system to improve document organisation and management
Liaised with client's and their families, booking medical appointments, changing appointments, ordering supplies, confirming their appointments
Conducted onboarding to help new staff adjust to administrative and performance aspects of jobs
Liaised with NDIS and Icare ensuring patient plans were being used sufficiently.
Groups and Events Team Manager
Concierge Business Travel
06.2015 - 02.2017
I was seconded to work for the Australia Olympic Committee coordinating, booking, and ticketing the Official Olympic Team for the Rio Olympics 2016
Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment
Met with each of the sports team Managers frequently ensuring
Re-negotiated supplier contracts allowing more flexibility when it came to releasing airline seats or rooms in hotels which allowed more flexibility and a cost saving for individual sporting teams
Managed data entry of all travel information into the AOC's database and designed appropriate reports for team use
Created and managed planning timelines, assigned tasks to my team and ensured they were carried out
Maintained energy and enthusiasm in fast-paced environment
Carried out day-to-day duties accurately and efficiently
Developed and maintained courteous and effective working relationships with each of the sports managers
Used critical thinking to break down problems, evaluate solutions and make decisions
Managed the team of travel volunteers of over 1000 people to and from Rio from all over the world
Coordinated and managed return Qantas charter and Welcome Home Parades post Rio 2016
I was able to speak with an airline's operations team and request a bay change for a very delayed flight to park alongside the connecting flight
Attended fortnightly meetings with Qantas
Reached financial targets in advance of goal.
Advanced Guest Services Agent
Virgin Australia
03.2010 - 06.2015
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Greeted and escorted the sporting group and VIPs to the lounge and boarding gates when their flight was due to depart
Verified aircraft and passenger compliance with policies, regulations, and safety guidance
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
Became an AFL group and VIP ambassador - I was approached to be one of two chosen from my team of 200 people
Volunteered to fly to Brisbane in 2011 to assist at the airport as local staff were unable to make it into work due to the floods.
Education
Certificate III Travel and Events -
Tafe NSW
Ultimo
12.2004
Diploma Business Administration -
Williams Business College
North Sydney
12.2003
Skills
Special events planning
Time Management
Written and verbal communication
Planning and coordination
Staff Management
Event Planning
References
Available on Request
Timeline
Education Support Officer
The University of Medicine – Faculty of Health and Medicine
07.2022 - Current
Executive Assistant
Sydney Anxiety Clinic/Mind Strength
11.2018 - 07.2020
Administration Assistant/ PA
Acacia Health Care
01.2018 - 11.2018
Groups and Events Team Manager
Concierge Business Travel
06.2015 - 02.2017
Advanced Guest Services Agent
Virgin Australia
03.2010 - 06.2015
Certificate III Travel and Events -
Tafe NSW
Diploma Business Administration -
Williams Business College
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