Jessica McAusland
Botany,NSW
Summary
Experienced, organised and dependable candidate successful at managing multiple projects simultaneously with a positive attitude. . I am a solid team player with a focus on customer service. I have proven skills in establishing rapport with clients and a willingness to take on added responsibilities to meet team and company goals. I enjoy wearing many different hats throughout the day and making sure tasks are completed on time.
Overview
14
14
years of professional experience
Work History
Education Support Officer
The University of Medicine – Faculty of Health and Medicine
2022.07 - Current
- Provide operational, administrative and education support to department leads, academics, year coordinator and students.
- Manage Year 2 Mass Trauma Simulation and event.
- Coordinate the process for teaching activities, including academic content and materials to be uploaded to Canvas and online systems, send invitations to academics and presenters for lectures, ensure technology is working, edit recording to post to canvas.
- Updates student Canvas Calender with information for upcoming lectures, exams and activates
- Ensures attendance policy is adhered to
- Arrange catering and room bookings for events, exams and department meetings
- Design, develop and implement process' with planned timelines
- Undertake ad hoc projects to assist team member and leadership
- Problem solve as issues when they arise
- Invigilate on campus exams
- Attend and actively participates in education support meeting, event and training
- Assist in the creation and maintenance of Canvas ensuring it is up to date with relevant information
- Assist Year Coordinator with block timetable.
Executive Assistant
Sydney Anxiety Clinic/Mind Strength
2018.11 - 2020.07
- Provide support to Director and team of psychologists acting as the primary point of contact, screening calls and visitors
- Assist staff each morning with preparing the office for the day ensuring both clinics are setup to run smoothly
- Diary and travel management, resolve conflicting appointments, liaising with high valued clients and their support staff to book presentations
- Proofread, edit, and prepare documents for presentations/Reports
- Deal with highly sensitive information, always maintaining strict confidentiality
- Follow-through on unanswered queries, topics or meeting minutes and update staff on findings
- Implement new systems as required
- Design surveys, collect data and report on findings
- Coordinate monthly Peer Supervision and Team-Building activities to enhance working relationships
- Deliver exceptional and timely customer services in person, over the phone or across multi communication channels
- Respond to customer enquiries, needs and or concerns make suggestions in a timely manner to improve and maintain quality of service in line with performance measures
- Performed research on competitors to identify the unique value they offer their patients
- Maintaining and managing patient database
- Invoice high valued clients and follow up on outstanding invoices making sure payments are made.
Administration Assistant/ PA
Acacia Health Care
2018.01 - 2018.11
- Promoted the positive and collaborative culture and values of the organisation through open, fair, and transparent decision making and transparent decision making and ethical, professional behaviour
- Executed record filing system to improve document organisation and management
- Liaised with client's and their families, booking medical appointments, changing appointments, ordering supplies, confirming their appointments
- Conducted onboarding to help new staff adjust to administrative and performance aspects of jobs
- Liaised with NDIS and Icare ensuring patient plans were being used sufficiently.
Groups and Events Team Manager
Concierge Business Travel
2015.06 - 2017.02
- I was seconded to work for the Australia Olympic Committee coordinating, booking, and ticketing the Official Olympic Team for the Rio Olympics 2016
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Met with each of the sports team Managers frequently ensuring
- Re-negotiated supplier contracts allowing more flexibility when it came to releasing airline seats or rooms in hotels which allowed more flexibility and a cost saving for individual sporting teams
- Managed data entry of all travel information into the AOC's database and designed appropriate reports for team use
- Created and managed planning timelines, assigned tasks to my team and ensured they were carried out
- Maintained energy and enthusiasm in fast-paced environment
- Carried out day-to-day duties accurately and efficiently
- Developed and maintained courteous and effective working relationships with each of the sports managers
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed the team of travel volunteers of over 1000 people to and from Rio from all over the world
- Coordinated and managed return Qantas charter and Welcome Home Parades post Rio 2016
- I was able to speak with an airline's operations team and request a bay change for a very delayed flight to park alongside the connecting flight
- Attended fortnightly meetings with Qantas
- Reached financial targets in advance of goal.
Advanced Guest Services Agent
Virgin Australia
2010.03 - 2015.06
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Greeted and escorted the sporting group and VIPs to the lounge and boarding gates when their flight was due to depart
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Became an AFL group and VIP ambassador - I was approached to be one of two chosen from my team of 200 people
- Volunteered to fly to Brisbane in 2011 to assist at the airport as local staff were unable to make it into work due to the floods.
Education
Certificate III Travel and Events -
Tafe NSW
Ultimo12.2004
Diploma Business Administration -
Williams Business College
North Sydney12.2003
Skills
Special events planning
Time Management
Written and verbal communication
Planning and coordination
Staff Management
Event Planning
References
Available on Request
Timeline
Education Support Officer
The University of Medicine – Faculty of Health and Medicine
2022.07 - Current
Executive Assistant
Sydney Anxiety Clinic/Mind Strength
2018.11 - 2020.07
Administration Assistant/ PA
Acacia Health Care
2018.01 - 2018.11
Groups and Events Team Manager
Concierge Business Travel
2015.06 - 2017.02
Advanced Guest Services Agent
Virgin Australia
2010.03 - 2015.06
Certificate III Travel and Events -
Tafe NSW
Diploma Business Administration -
Williams Business College
Similar Profiles
Rebecca (Bec) NowlandRebecca (Bec) Nowland
Medicine Program Tutor at Bond University Faculty Of Health Sciences & MedicineMedicine Program Tutor at Bond University Faculty Of Health Sciences & Medicine
Mohamed Ahmed Fathy ShalabyMohamed Ahmed Fathy Shalaby
Assistant Lecturer Of Clinical Oncology at Menoufia University Hospitals-Faculty of MedicineAssistant Lecturer Of Clinical Oncology at Menoufia University Hospitals-Faculty of Medicine
HAZAL DENİZ YAVUZHAZAL DENİZ YAVUZ
Resident Doctor at Ege University Faculty of MedicineResident Doctor at Ege University Faculty of Medicine