Jessica McConnell
Jamisontown,NSW
Summary
Highly motivated individual with a strong work ethic and a passion for delivering exceptional customer service. Friendly and approachable, with a commitment to maintaining high standards in every task. Always eager to embrace new opportunities and training to grow professionally and contribute effectively to team success.
Overview
16
16
years of professional experience
Work History
Assistant Park Manager
Ingenia Communities
02.2022 - 08.2025
- Experience with Newbook, Beakon, Medius, Outlook, Word, and Excel
- Following up Debts owing by Residents and Visitors.
- Following up with deposits owing on reservations.
-Completing end of day, Banking and Reports.
-Increased park safety through regular staff Training and maintenance of emergency Response protocols.
- Completing all compliance checks of all Communal areas of the Park.
-Oversaw Facility and Accomodation Maintenance Repairs.
- Improved customer satisfaction by promoting a high standard of customer service and addressing Resident and visitor complaints.
- Assigned Jobs to staff, Supported and motivated the team to achieve great results with the parks NPS.
Urbanista Cafe
02.2020 - 02.2022
- Provide a high standard of Customer Service.
- End of shift, Banking and Reports.
- Organising stock presentation.
- Stock Rotation and Stocktake.
- Keeping all work spaces clean and tidy.
Customer Service Cashier
Woolworths
06.2009 - 2019
- Providing outstanding customer service
- Handling Customer enquiries
- Handle customer enquiries
- Cash Handling
Education
Current First Aid
CPR First Aid
Certificate 3 Business Administration / Medical
TAFE NSW
NSWCertificate 3 Beauty Therapy
TAFE NSW
NSWJamison High School
South Penrith2008
Skills
- Customer service
- Teamwork
- Problem-solving
- Multitasking
- Team leadership
- Decision-making
- Relationship building
- Goal setting
Timeline
Assistant Park Manager
Ingenia Communities
02.2022 - 08.2025
Urbanista Cafe
02.2020 - 02.2022
Customer Service Cashier
Woolworths
06.2009 - 2019
Current First Aid
CPR First Aid
Certificate 3 Business Administration / Medical
TAFE NSW
Certificate 3 Beauty Therapy
TAFE NSW
Jamison High School
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