Dedicated, proactive and passionate with a versatile and adaptable skill set developed through years of experience in a variety of customer service and security roles.
Extensive experience delivering customer service excellence. Driven by a strong desire to deliver best service practices.
Team player with an outstanding ability to communicate with a wide variety of people.
Thrives in a fast paced working environment, always setting high standards.
Able to inspire and motivate those around me to deliver winning results and continuous improvement through sharing of new ideas and innovation.
Highly developed interpersonal skills
Efficient and accurate administrative and decision making ability
Expertly trained in conflict and complaint resolution techniques
Creative and intuitive ability to problem solve
Committed to my ongoing professional and personal development
Ability to quickly learn new systems
Awareness and sensitive to community diversity
Excellent organisation and multi-tasking abilities
Exceptional listener and communicator of verbal and written information
Thrives in a fast paced environment whether as a team player or sole operator
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing related experience, including measuring and cutting materials, operating equipment and following work instructions. Hardworking Machine Operator well-versed in keeping components running at peak levels to produce high-quality
Granite and Hornfels products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.
Overview
19
19
years of professional experience
Work History
Machine Operator
Holcim
Melbourne, VIC
03.2023 - Current
Operated heavy equipment such as haul trucks, loaders, and fixed plant in a safe and efficient manner.
Maintained quarry production records and inventory levels.
Performed daily maintenance of machinery and equipment to ensure proper operation.
Loaded mined materials into trucks for delivery to processing facilities.
Monitored material extraction operations to ensure compliance with safety regulations.
Ensured that all required safety protocols were followed at the quarry site.
Communicated effectively with other members of the team to coordinate activities onsite.
Transported raw materials from mines to processing plants using large dump trucks or conveyor belts.
Processed tons of material per shift to meet production deadlines.
Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
Developed and implemented policies and procedures for efficient workflow.
Maintained accurate records for tracking progress and performance of team members.
Collaborated with senior leadership on strategic initiatives related to operations.
Fulfillment Specialist
MATCHBOX
Abbotsford, Victoria
09.2021 - Current
Managed daily operations of branch, order fulfillment and customer service.
Fulfilled orders quickly to accomplish challenging daily objectives.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Selected products and items from shelves and pallets for customer orders.
Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Labeled boxes and placed in outbound collection areas.
Limited damage to products and orders by using care when choosing items.
Packed fragile items with bubble wrap to prevent breakage during shipping.
Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
Weighed and measured products and materials to check compliance with specifications and regulations.
Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
Pulled merchandise to fulfill orders to specification.
Accepted, processed and filled orders quickly and accurately.
Organized and stored items in warehouse using pallet jacks and hand trucks.
Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Operated handheld scanners to track merchandise throughout fulfillment process.
Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
Reported damaged products or safety hazards to immediate supervisor.
Security Officer
Chelmway Protective Services
Melton West, Vic
01.2005 - 06.2021
Providing exceptional customer service whilst working as a security officer undertaking a wide variety of functions
Utilise keen observation skills to detect suspicious activities and relying on verbal communication skills to evict potential offenders from public areas
With communication skills that are highly developed, I was able to successfully negotiate a successful outcome with minimal public disruption
I was responsible for writing high level, detailed reports relating to property damage, theft and any unusual occurrences
Often, reports would be used to escalate a situation and are relied upon to be accurate and succinct
Using discretion and tact while screening passengers, crew members and employees for weapons or contraband
Directly involved in analysing and investigation of incidents meaning I would work closely with management and supervisors
Actively listening to customer concerns and providing a resolution where possible
Due to the nature of the security industry, I held concurrent positions with other companies including -
Dangerous Goods Specialist
AirRoad
Derrimut, VIC
11.2019 - 02.2020
Conducted research to address shipping errors and packaging mistakes
Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
Organized records of vehicles, schedules and completed orders
Managed and archived quality documentation and participated in internal and external quality audits
Calibrated instruments and scales in production area and quality lab
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Assessed channels to verify compliance with federal regulations.
Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
Adhered to company safety procedures, OSHA requirements and DOT regulations.
Civil Foreman
Citywide
Melton, Vic
08.2017 - 10.2019
Providing exceptional customer service whilst working as civil operations worker undertaking wide variety of functions
Utilities keen observation skills to detect faults in footpaths, curb and channel and roadways negotiate successful outcome with minimal public disruption
Autonomously complete set amount of jobs daily
Measure up multiple sites accurately and input information in tablet to create jobs for completion
Lay concrete with small and large crews effectively in time constraints
Use chemicals correctly to create compounds to fix footpath cracking and displacement
Accurately from beginning to completion all jobs on tablets and relay any further information to supervisor
Work within Different teams effectively and work within time constraints to complete jobs
Checked project details to verify job site materials and equipment.
Supervised projects to uphold schedule requirements and quality demands.
Viewed and checked job equipment to determine maintenance requirements.
Reported project progress, site problems and labor status to supervisors.
Obtained specifications and directed work for construction crews.
Education
Certificate III in Security Operations -
Kangan Institute
Melbourne Victoria
Certificate III in Civil Construction - Construction Trades
Journey Management Group
Melbourne Vic
Some College (No Degree) - Plant Operator
Journey Management Group
Laverton Melbourne Vic
Some College (No Degree) - Construction Induction
Journey Management Group
Laverton, Melbourne Vic
Some College (No Degree) - High Risk Work
Journey Management Group
Laverton, Melbourne Vic
Skills
Negotiation
Supervisor
Verbal communication skills
Internal loss prevention
Shipment coordination
Materials management
Stationary surveillance
Emergency management
Knowledgeable in construction safety
Heavy equipment operation
Estimating
Highly developed interpersonal skills
Efficient and accurate administrative and decision making ability
Expertly trained in conflict and complaint resolution techniques
First aid and CPR certified
Investigative skills
Report writing
Forklifts
Pallet jacks
Warehouse operations
Stockroom procedures
Freight operations
Computer skills
References
References available upon request.
Timeline
Machine Operator
Holcim
03.2023 - Current
Fulfillment Specialist
MATCHBOX
09.2021 - Current
Dangerous Goods Specialist
AirRoad
11.2019 - 02.2020
Civil Foreman
Citywide
08.2017 - 10.2019
Security Officer
Chelmway Protective Services
01.2005 - 06.2021
Certificate III in Security Operations -
Kangan Institute
Certificate III in Civil Construction - Construction Trades