Summary
Overview
Work History
Skills
Timeline
Generic

Jessica McCosh-Puls

Burpengary

Summary

Dynamic Internet Sales Agent with proven success at Youi Insurance, excelling in online sales techniques and customer service. Recognized for achieving sales goals through effective upselling and cross-selling strategies. Strong problem-solving abilities and excellent communication skills fostered a positive work environment and enhanced client satisfaction.

Overview

7
7
years of professional experience

Work History

Internet Sales Agent

Youi Insurance
02.2025 - Current

Handled inbound and outbound calls efficiently.

Promoted insurance solutions to clients.

Managed objectives efficiently.

Focused on achieving sales goals.

Cafe Supervisor

North Lakes Sports Club
05.2018 - 02.2025

Maintained a clean and safe work environment.

Fostered a positive work culture by providing ongoing support, feedback and recognition for staff achievements.

Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.

Supervised food presentation and plating to enhance visual appeal.

Managed financial settlements.

Skills

  • Online sales techniques
  • Upselling and cross selling
  • Customer service
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Active listening
  • Goal setting
  • Professionalism
  • Staff training and development
  • Sales tracking
  • Order management

Timeline

Internet Sales Agent

Youi Insurance
02.2025 - Current

Cafe Supervisor

North Lakes Sports Club
05.2018 - 02.2025
Jessica McCosh-Puls