Summary
Overview
Work History
Skills
Education
Additional Learning
Timeline
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Jessica McHugh

Naracoorte,South Australia

Summary

Accommodating support worker with 2 years of hands-on experience in health-related caregiving and daily living assistance. Recognized for encouraging residents to live life independently by engaging in activities and dialogue. Interested in perusing further knowledge with intent to study Certificate IV in Health and Leisure at a later date. CPR and First Aid certified. Well-equipped with patience and effective communicate to handle adverse situations.

Overview

9
9
years of professional experience

Work History

Community Support Worker

Boandik Community Care
06.2022 - Current
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships and rapport with clients to deliver emotional support and trusting companionship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with daily living activities, running errands, and household chores such as cleaning bathroom/kitchen, washing clothes/bed linen, vacuuming and mopping.
  • Assisted patients with self-administered medications.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, oral care and personal grooming.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported clients to and from appointments or social outing with safety and efficiency.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Residential Support Worker

SA Health
11.2021 - 05.2022
  • Assisted residents with hygiene routines
  • Assisted and encouraged residents at mealtimes to eat
  • Provided Morning and Afternoon tea following food handling protocols
  • Assisted residents with toileting and encouraged the use of aids when appropriate
  • Assisted and encouraged the mobility of clients
  • Maintained hygienic environments of residents
  • Socialised and interacted with residents
  • Encouraged residents to attend activities during the day
  • Completed documentation as required by SA Health
  • Assisted residents to bed at their request
  • Used both sling lifters and stand lifters as needed following policies and procedures.
  • Assisted residents with basic activities of daily living.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Transported patients between rooms and appointments or testing locations.

Personal Shopper

Woolworths Naracoorte
09.2020 - Current
  • Utilized problem-solving skills when leading the team on night shifts to satisfy customer's requirements.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Delicatessen Assistant

Woolworths Naracoorte
07.2014 - 09.2020

Skills

  • Provides empathic and compassionate care
  • Initiative to work unsupervised
  • Capable of heavy lifting and manual handling
  • Electronic recordkeeping
  • Dementia and Alzheimer's knowledge
  • First Aid Certification
  • Administering Medications
  • Team player
  • Implements person-centred care plans
  • Promotes independence for client's confidence and skill maintenance

Education

Certificate III in Individual Supported

 Including HLTAID Provide First Aid and HLTHPS006 Assist Clients with Medication 

Completed Jan 2023


Certificate II in Animal Studies 

Completed Nov 2021

Additional Learning

Australian Commission on Safety and Quality in Healthcare

Basics of Prevention and Control for Aged Care 

Completed 14/3/2022

Hand Hygiene Standard Theory Online 

Completed 14/3/2022


NDIS Quality and Safeguards Comission

Quality, Safety and You

Completed 9/3/2022

Supporting Effective Communication

Completed 2/2/2023

Supporting Safe and Enjoyable Meals

Completed 30/1/2023

Timeline

Community Support Worker

Boandik Community Care
06.2022 - Current

Residential Support Worker

SA Health
11.2021 - 05.2022

Personal Shopper

Woolworths Naracoorte
09.2020 - Current

Delicatessen Assistant

Woolworths Naracoorte
07.2014 - 09.2020

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Jessica McHugh