Jessica McInally
Sunnybank,QLD
Summary
A motivated, reliable Storage Consultant with outstanding customer service skills and over 10 years of customers service experience. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas while strengthening customer experiences with positivity and professionalism. Able to meet physical demands of both office and retail positions that may require long periods of standing.
Overview
13
13
years of professional experience
Work History
Storage Consultant
National Storage
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in cross-center initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly office and center areas by sweeping and mopping floors, emptying trash cans and wiping down surfaces.
Console Operator
Coles Express
06.2012 - Current
- Assisted customers with prompt and polite support in-person and via telephone
- Helped customers complete purchases, locate items and join reward programs and make the most of current offers in store
- Coordinated restocking of sales floor with current merchandise and accurate signage for current and ongoing promotions, keeping the store presentable to customers
- Used POS system to process sales, refunds, and gift card activations
- Controlled store inventory by assisting with regular stock ordering and monitoring by use of BOS
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Apprentice chef
Libertine Bar and restaurant
08.2011 - 03.2012
- My role within this establishment was to perform the duties required to help my section to work smoothly during service times and have necessary preparations completed for that to happen, including; Following directions and health and safety guidelines
- Set up food stations, maintaining well-organized mise en place to keep work consistent
- Used food inventory and supplies resourcefully to prevent waste and avoid unnecessary ordering from vendors
- Cleaned kitchen counters, refrigerators and freezers
- Assisted with routine stock rotation to keep ingredients fresh
- Rotated through all prep stations to learn different techniques
- Tasked with unloading and unpacking daily fresh ingredient deliveries to learn general operation of kitchen.
Education
Diploma - Specialized Makeup
Academy of Design
01.2013
Diploma - Management
Careers Australia
01.2011
Skills
- Organization and Time Management
- POS Inventory System and Cash Register Operation
- Store Opening and Closing
- Upselling Products and Services
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Service and Assistance
- Data Entry
- Problem Resolution
- Account management and updating
References
- Jody Brogan, 07 3734 0774, Work Reference
- Michelle Walsh, 0433 486192, Personal Reference
Timeline
Storage Consultant
National Storage
01.2023 - Current
Console Operator
Coles Express
06.2012 - Current
Apprentice chef
Libertine Bar and restaurant
08.2011 - 03.2012
Diploma - Specialized Makeup
Academy of Design
Diploma - Management
Careers Australia
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