Jessica McLeod
Mount Crosby,QLD
Summary
I am a hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualised patient care. I have extensive management history and am looking to make the next step up in my career in Community and Disability services, a sector which I am passionate about. I excel in my interpersonal skills with clients and team members and pride myself on my excellent attention to detail and communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disability Support Worker
CPL - Choice, Passion, Life
05.2022 - Current
- Provide assistance in daily living activities by dressing, grooming, bathing, and toileting patients
- Driving clients safely to social activities and appointments
- Developing strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding
- Support clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance
- Kept detailed daily logs with care actions, patient behaviours, and incidents
- Provided emotional support to clients during challenging times, fostering resilience and coping skills
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans
- Training new staff during buddy shifts and often being relied upon as a knowledgable and committed team member
Logistics Operator
Samuel Smith & Son
08.2021 - 05.2022
- Picking of wine orders and arranging for delivery.
- Receiving and checking off of stock and noting any discrepancies.
- Putting stock away with great attention to detail.
- Checking off deliveries against the the days run sheet to ensure customers are getting their correct orders.
- Operating a transporter and elevated work assist vehicle in a safe manner.
- Maintaining cleanliness and orderliness of warehouse at all times
Warehouse Storeperson
Fulcrum Suspensions
06.2020 - 08.2021
- Picking, packing, and dispatch of orders
- Organising the days orders for the rest of the team to dispatch
- Allocating jobs to courier drivers
- Ensuring correct orders are going out in a timely fashion
- Liasing with sales team regarding outgoing orders
- Liasing with receiving to ensure we have the parts needed for the days orders
- Forklift operation - loading and unloading trucks, wrapping and storing pallets
- Manual handling and physically lifting heavy equipment
- Customer service for trade sales
- In my second month of employment, I was awarded Employee of the Month company wide due to my hard work, punctuality and proving myself to be a strong and valued member of the team.
- After five months of employment, I was promoted to 2IC to the Warehouse Supervisor, enabling me to support him more fully in the day-to-day operations of the Warehouse.
Assistant Venue Manager (2IC)
Solotel
11.2018 - 03.2020
- Oversaw a team of 30 front of house staff.
- Maximised customer service by training staff, overseeing operations and resolving issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve satisfaction and maintain customer loyalty.
- Directed training and retraining of employees to boost their performance.
- Recruited, hired and trained staff on bar practices, products and customer service standards.
- Staff weekly rosters.
- Stock control including all beverage ordering and monthly stocktake.
Duty Manager
Sand Hill Road
01.2017 - 09.2018
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Prepared for and executed new menu implementations.
- Organised and oversaw special events in the restaurant and function spaces.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
International Flight Attendant
Qantas
01.2013 - 01.2017
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
Skills
- People Management
- Team Leadership
- Independent Living Support
- Relationship Building
- Disability Awareness
- Documentation And Reporting
- Health and safety
- Communication
- Regulatory Compliance
Certification
- Current Blue Card
- Current Yellow Card
- Current First Aid & CPR Certificate
- Open and current manual drivers license
REFERENCES
LUISA BETANCOURT - Co-worker, CPL
0432 950 205
luisa.betancourt@cpl.org.au
AMANDA CLARK - Warehouse Manager, Samuel Smith & Sons
0414 741 662
aclark@samsmith.com
NATHAN REID - Warehouse Manager, Fulcrum Suspensions
0415 328 525
nathanr@fulcrumsuspensions.com.au
DAN BURTON
0431 249 300
dan@madamwu.com.au
Managerial references from current place of employment available on request.
Timeline
Disability Support Worker
CPL - Choice, Passion, Life
05.2022 - Current
Logistics Operator
Samuel Smith & Son
08.2021 - 05.2022
Warehouse Storeperson
Fulcrum Suspensions
06.2020 - 08.2021
Assistant Venue Manager (2IC)
Solotel
11.2018 - 03.2020
Duty Manager
Sand Hill Road
01.2017 - 09.2018
International Flight Attendant
Qantas
01.2013 - 01.2017
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