Jessica Mejias
Wollert,VIC
Summary
Skilled Customer Service Advisor with relevant work history in customer-focused environments. Proven ability to manage customer queries, find solutions and maintain high levels of service quality. Strengths include effective communication, problem-solving skills and adaptability. Previous roles demonstrate significant impact on improving customer satisfaction rates and building strong client relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Advisor
National bank of Australia (NAB)
Melbourne CBD, VIC
08.2022 - Current
- First point of call for all NAB staff and guests visiting on-site.
- Managing the executive and customer experience reception desk, the first point of contact for guests and any inquiries regarding property services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Participated in regular training sessions related to customer service delivery.
- Answered inbound calls, chats and emails to facilitate customer service.
- Executed daily operations, including answering phones, emails, and checking in guests visiting onsite.
- Performed administrative tasks such as data entry into internal systems.
- Provided support for executive staff members by scheduling room bookings on executive floors, and organizing visitor passes.
- Coordinated meetings between internal departments and external partners and clients.
- Displayed professional standards at the reception desk.
- Maintained reception area cleanliness and tidiness.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Managing onsite parking bookings and inquiries.
- Providing property services requests relating to end-of-trip facilities, property repair requests, and maintenance.
- Providing property services reports.
- Inspecting on-site repair requests and liaising with the external contractors.
- Raising work orders via the online portal.
- Liaising with the on-site catering team and assisting with requests.
- Providing mail services, assisting with sending out mail, as well as receiving mail.
- Providing basic tech support.
- Daily use of Microsoft Office, Outlook Calendar, and other provided platforms to complete tasks.
Team Member
Woolworths
Hadfield, VIC
03.2020 - 03.2023
- Maintained accurate records of all transactions using POS software systems.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled returns and exchanges according to company policies.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Greeted customers, identified their needs and provided assistance with product selection.
- Opened and closed cash registers by counting money, and balancing drawers.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Helped customers by answering questions and locating merchandise.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticket and display merchandise to promote sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated cash register to process payments from customers accurately and efficiently.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Restocked and organized shelves during slow periods to maintain store appearance.
- I called other stores or checked the database at other stores to find the desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Assisted in ringing up sales at registers and bagging merchandise.
- Completed regular training provided by the employer via their online portal.
- Picked and packed online orders.
Salon Manager
Brazilian Butterfly
Port Melbourne, VC
05.2019 - 10.2022
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Handled guest complaints.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Monitored employee performance to ensure quality services were delivered consistently.
- Resolved customer complaints regarding worker performance.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Met and exceeded team and personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Greeted customers and handled payment processes before and after treatments.
- Ensured that all health and safety regulations are followed during treatments.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Kept notes listing preferences and services provided to clients for quick reference.
- Scheduled appointments for customers using internal software system.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Provided training for new staff, and ongoing training for existing staff.
- Organized staff roster and annual leave requests.
- Managed the team's time sheets.
Salon Manger
Brazilicia
Brunswick, VIC
02.2018 - 05.2019
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Supervised operations and planned work schedules.
- Placed inventory orders, and monitored shelf stock.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Managed household errands and other essential duties.
- Maintained updated knowledge through continuing education and advanced training.
- Provided employees with feedback on how to improve performance.
- Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Performed administrative tasks such as answering phone calls, responding to emails and maintaining customer databases.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Beauty Therapist
Essential beauty
Highpoint, VIC
02.2016 - 11.2017
- Ensured that all health and safety regulations are followed during treatments.
- Greeted customers and handled payment processes before and after treatments.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
- Monitored product supplies within the salon ensuring adequate stock is maintained at all times.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Education
Diploma of Beauty Therapy -
NMIT
Collingwood, VIC10-2013
Skills
- Customer service excellence
- Complaint handling
- Building rapport
- Appointment scheduling
- Customer relations
- KPI monitoring
- Customer focus
- Email management
Timeline
Customer Service Advisor
National bank of Australia (NAB)
08.2022 - Current
Team Member
Woolworths
03.2020 - 03.2023
Salon Manager
Brazilian Butterfly
05.2019 - 10.2022
Salon Manger
Brazilicia
02.2018 - 05.2019
Beauty Therapist
Essential beauty
02.2016 - 11.2017
Diploma of Beauty Therapy -
NMIT
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