JESSICA MERRETT
Frankston south
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager South region
Bolton Clarke
01.2023 - Current
- Managing the south region Home & Community support – 400+ employees (Nurses, Allied health, administrative & PCW
- Initiated & rolled out a new weekend staffing model to reduce salary costs and improve efficiency & client safety
- Implementation of strategic initiatives & quality improvement
- Develop & maintain relationships with stakeholders, improving opportunities for growth
- Influencing the business and strategic approach to ensure success
- Provide leadership direction & education to leaders
- Successful fulfilment of strategic objectives and KPIs
- Performance management
- Ensure a safe workplace for all employees, including psychosocial safety & positive team culture.
- Change Management including: client management system (CMS), Enterprise agreement, rostering system, funding, strategic direction, SaH transition and process changes, weekend staffing model, scheduling processes
- Identify & mitigate all risks – clinical, reputational, financial, safety & wellbeing.
Operational Quality Manager
Bolton Clarke
01.2020 - 01.2023
- Investigation of clinical incidents identification of incident trends
- Identify & implement quality improvements
- Complaint investigation and resolution
- External & internal stakeholder engagement
- Participation in & preparation for accreditation
- Supporting innovation in the clinical/operational team
- Ensure the site is compliant with Commonwealth and legislation
- SIRS reporting and communication with ACQSC
- Line managing – Clinical Nurse consultants, Social workers, Orientation Leads
- Policy review
- Developed and rolled out new client programs and led the process to achievement
Clinical Team Manager
Bolton Clarke
03.2017 - 01.2020
- Management of 50+ team of nurses and healthcare workers
- Complaints investigation & resolution
- Incident management
- Recruitment
- Performance management
Registered Nurse Div 1, Grade 3 Care Manager
Royal District Nursing Service (now Bolton Clarke)
01.2015 - 01.2017
- Clinical team leadership
- Community Nursing including assessment, care planning and management of clients with complex needs including those receiving palliative care.
- Clinical nursing care
Operations Manager
Golden Glow Nursing Service – Northern Territory
01.2012 - 01.2015
- Management of 60 employees, including performance management and appraisals.
- Recruitment
- Incident & risk management
- Complaints management
- Clinical education to employees and to other service providers as a brokered service.
- Budget management
- Establish and maintain relationships with stakeholders and community partners.
- Rostering
Clinical Manager
Golden Glow Nursing Service – Northern Territory
01.2012 - 01.2014
Registered Nurse Div 1: Industrial Health Nurse
Jobfit (Darwin) – Power Water
01.2011 - 01.2012
Registered Nurse Div 1
Mediserve Nursing Agency (Darwin)
01.2011 - 01.2011
Registered Nurse Div 1, Grade 3 care manager
Royal District Nursing Service (Now Bolton Clarke)
01.2005 - 01.2011
- Multicultural Resource Nurse
- DVA Resource Nurse
- Past RDNS positions:
- 4 month secondment to Sydney (to initiate DVA services)
- Locum Clinical co-ordinator (grade 4) in 2008/09
- Care Manager (Grade 3) from Oct 2006
- Preceptor and mentor for Graduate district nurses
- Obtained District Nurse Advanced qualification in July 06
Registered Nurse Div 1: Graduate year
Monash Medical Centre
01.2004 - 01.2005
Registered Nurse Div 1
Berwick Private Nursing Home
01.2003 - 01.2004
Education
Bachelor of Emergency Health - Paramedic
Monash University
01.2008
Bachelor of Nursing - undefined
Monash University
01.2003
Skills
- Problem-solving
- Customer relationship management
- Maintaining compliance
- Health and safety compliance
- Continuous improvements
- Risk management
Certification
- Registered as a Registered Nurse Division 1 with AHPRA from the 17th December, 2003
- AHPRA Registration number: NMW0001306570
Timeline
Operations Manager South region
Bolton Clarke
01.2023 - Current
Operational Quality Manager
Bolton Clarke
01.2020 - 01.2023
Clinical Team Manager
Bolton Clarke
03.2017 - 01.2020
Registered Nurse Div 1, Grade 3 Care Manager
Royal District Nursing Service (now Bolton Clarke)
01.2015 - 01.2017
Operations Manager
Golden Glow Nursing Service – Northern Territory
01.2012 - 01.2015
Clinical Manager
Golden Glow Nursing Service – Northern Territory
01.2012 - 01.2014
Registered Nurse Div 1: Industrial Health Nurse
Jobfit (Darwin) – Power Water
01.2011 - 01.2012
Registered Nurse Div 1
Mediserve Nursing Agency (Darwin)
01.2011 - 01.2011
Registered Nurse Div 1, Grade 3 care manager
Royal District Nursing Service (Now Bolton Clarke)
01.2005 - 01.2011
Registered Nurse Div 1: Graduate year
Monash Medical Centre
01.2004 - 01.2005
Registered Nurse Div 1
Berwick Private Nursing Home
01.2003 - 01.2004
Bachelor of Nursing - undefined
Monash University
Bachelor of Emergency Health - Paramedic
Monash University
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