Jessica Mifsud

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Promoted high standards through personal example to help each member understand expected behaviour and standards.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Direct & liaise with planning, production, inwards & despatch teams with all issues.
• First point of contact for all client enquires via email & phone.
• Ensured timely response to customer inquieries by maintaining open lines of communication through email correspondence and phone calls
• Process and track all manufactured part builds
• Assisted planning department with Fifth Wheel build dates to ensure customer delays are kept to a minimum
• Processing new orders, ETA's, Tracking of movement from despatch and invoicing
• Planning product installation roster for fitters
• Processing and managing daily reports for major clients

• Hyundai, Porsche, Mercedes, Toyota & Suzuki.
• First point of contact for all client enquires via email & phone.
• Process daily reports for all 5 clients (90 a week).
• Direct & liaise with wharf, processing, yard & transport teams nationally with all issues.
• Set up & maintain vehicle build requirements.
• Manage client vehicle launches.
• Manage special edition builds.
• Achieve daily and monthly KPI’s.
• Monthly operations meetings with clients.
• Weekly parts stocktake and ordering.
• Process company car orders.
• Set up new dealer sites & restrictions.
• Load rates and transit times.
• Print and maintain compliance plate data.
• Process and track all vehicle movements & deliveries.

• Inbound calls from both internal and external customers.
• Processing vehicle bookings for private customers, brokers, dealers as well as major clients.
• Liaising with internal staff for customers regarding vehicle inquiries, account queries as well as insurance claims.
• Auditing rate files.
• Processing monthly reports.
• Enquiries regarding dealer vehicle storage and processing booking ex storage compounds.
• Following vehicle movements for customers enquiring about ETA’s and transit information.
• Large volume of email enquiries, booking, ETA’s ect.
• Training in Dealer Services – Allocations, dispatching vehicles from storage, creating dealer storage accounts in AS400, providing ETA’s and information about vehicles in storage.
• ETAs – Liaising with drivers, load planners and staff to find out why consignments were not picked up within specific time given and ETA’s for parcels going out for delivery.
• Sales – producing account and non-account holder quotes for customers, calling airports for next available flights to send consignments, speaking with account managers to set up new account holders.

Paul Kendrick - National Operations Manager

0409 143 826 - SAF Holland

Annabelle Stusser - Client Partnership Manager

0422 189 059 - Autocare Services