Jessica Milan
Perth,WA
Summary
Enthusiastic and adaptable professional with over 8 years of experience in childcare, offering a proven track record in customer service, team collaboration, and time management. Adept at creating positive and engaging environments, managing multiple responsibilities, and ensuring the well-being and satisfaction of clients. Known for excellent communication skills, a strong work ethic, and the ability to quickly learn new systems and procedures. Seeking to leverage my background in people-oriented roles to contribute to a dynamic retail or hospitality environment, where customer care, teamwork, and organisational skills are valued.
Overview
8
8
years of professional experience
Work History
Coordinator
Kids academy early learning
6063, WA
12.2024 - 01.2025
- Customer Service & Communication: Consistently demonstrated a friendly, approachable demeanor and the ability to communicate effectively with children, parents, and team members. Maintained a positive and welcoming environment, ensuring customer satisfaction through strong interpersonal skills.
- Teamwork & Collaboration: Worked collaboratively with a team of educators to implement curriculum and maintain smooth center operations. Provided guidance and support to colleagues, fostering a positive work environment.
- Time Management & Multitasking: Managed a balanced schedule to ensure children’s educational and emotional needs were met while also handling administrative tasks like opening/closing the center, evaluating programs, and ensuring safety protocols.
- Problem-Solving: Addressed issues quickly and efficiently, whether related to children’s behavior, operational challenges, or customer inquiries, ensuring a seamless experience for families.
- Leadership & Training: Led staff development programs, enhancing team skills and knowledge to ensure consistent, high-quality care and service.
- Health & Safety: Monitored children’s well-being, administered medication, and ensured adherence to health and safety protocols, including sanitation and cleanliness procedures.
- Conflict Resolution: Promoted positive behavior and effectively handled conflicts between children, demonstrating patience and empathy while maintaining control of situations.
- Creativity & Engagement: Developed and implemented creative, educational activities to promote child development, showing creativity and the ability to engage people in learning or enjoyable experiences.
- Technology Proficiency: Proficient with software tools like Apple, Windows, Storypark, and Owna, ensuring smooth administrative tasks and communication
Toddler Kindy Room Leader
Petals Early Learning Centre
09.2022 - 11.2023
- Professional Development Conferences Inside Outside upside down 2023
- Computer literacy apple windows storypark owna
- Responsible Person Duties opening and closing the centre.
- Evaluating programs and monitored implementation in designing the current curriculum.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Promoted good behaviour with positive reinforcement methods.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Administered prescribed medication in pill, liquid and shot format.
- Assisted in potty training and other daily hygiene activities to support child development.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Developed lessons and activities to promote children's physical and emotional development.
- Created and implemented activities to promote language development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
KINDY ROOM LEADER
Sparx Early Learning Centre
03.2019 - 03.2022
- Responsible Person Duties opening and closing the centre.
- Evaluating programs and monitored implementation in designing a current curriculum.
- Health and Safety officer working with team members to provide a safe environment for children and educators and visitors. Monthly summary reports, reviewing incident forms reporting back to the director how can we minimize incidents, reporting monthly at staff meetings.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Promoted good behaviour with positive reinforcement methods.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Administered prescribed medication in pill, liquid and shot format.
- Assisted in potty training and other daily hygiene activities to support child development.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Developed lessons and activities to promote children's physical and emotional development.
- Created and implemented activities to promote language development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Diploma Oshc Educator
Kiddos Before School Vacation Care
11.2018 - 02.2019
- Built relationships and communicated with parents to provide best learning environment for children.
- Opening and Closing the service.
- Bus runs picking up children to and from school
- preparing afternoon tea for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- providing children with activates and planning vacation care experiences with team members
ASSISTANT EDUCATOR
Kids Academy Early Learning Centre
01.2017 - 10.2018
- Before and after school care pick up driving bus
- Fortnight programming off the floor ensure observations reflections are being competed working closely with assistance educators in planning according towards children's interests
- Health and safety officer working with educators to provide a safe environment for children and educators and visitors
- Monthly summary reports
- Reading incident and illness reports
- Reporting back to director on how we can work to minimize incidents also discussed at staff meetings
- Working closely with the children building positive relationships and bring a sense of belonging
- Opening and closing service during Vacation period ensuring all areas are hazard free
- Setting up activities inside or outside large area consisting of Watering the gardens setting up equipment
- Preparing meals according to menu serving morning tea and afternoon tea
- Driving Bus Dropping children off to School and picking children up from class driving back to centre
- Assisting in curriculum, planning activities with children educators and families
- Maintaining relationships with children, families and educators
- Opening and closing the centre, ensuring all areas are free of hazards
- Ensure the routines of the children are followed
- Yard set up, cleaning of bins and preparing activities for the day to come
- Providing children with breakfast, brought from home or provided by the centre
- Cleaning the room, mopping, vacuuming, conducting yard checks, bathroom cleans and daily checklists throughout the centre
- Preparing bottles for children according to the home timetable, either breast milk or formula
- Nappy changing and ensuring sleep areas are cleared prior to putting children to sleep
- Preparation and serving of food for morning tea, lunch and afternoon tea
- Supervising children inside and outside the centre and while utilising the bathroom areas
- Yard set up and pack away at the end of the day with constant equipment checks
- Recording learning stories and observations daily with the connecting program or curriculum
- Monthly staff meetings to discuss any issues with the current routines and to better the service for the interest of all children and their families.
ASSITANT EDUCATOR
Beldon Early Learning Centre
01.2017 - 10.2018
- Liaising with families regarding their child's day through effective clear verbal communication or via a day book that each child has provided for them at their enrolment
- Add to learning stories and store children's documentation in their portfolio
- Supervision of all children; ensuring the health and safety of all children at all times
- Following specific outdoor area supervision routines as well as toileting times and meal times.
Education
First Aid And Cpr
Royal Life Saving 10-2023
Gold Star Training
Ellenbrook01.2019
Certicate 3 Early Child Hood
Poly Tech West Tafe
Balga 01.2015
Skills
- Customer Service: Adept at building strong relationships with clients, ensuring a positive experience and resolving concerns quickly
- Teamwork: Comfortable working in team-oriented environments and providing support to colleagues and managers
- Organization & Time Management: Proven ability to juggle multiple tasks efficiently, from scheduling to customer service, while maintaining a high standard of work
- Adaptability: Quickly learns new systems, procedures, and technologies, with a strong willingness to adapt to changing environments
- Health & Safety Awareness: Knowledge of safety protocols, hygiene standards, and emergency procedures
- Communication: Strong verbal and written communication skills; experienced in providing clear instructions and feedback to both customers and team members
Timeline
Coordinator
Kids academy early learning
12.2024 - 01.2025
Toddler Kindy Room Leader
Petals Early Learning Centre
09.2022 - 11.2023
KINDY ROOM LEADER
Sparx Early Learning Centre
03.2019 - 03.2022
Diploma Oshc Educator
Kiddos Before School Vacation Care
11.2018 - 02.2019
ASSISTANT EDUCATOR
Kids Academy Early Learning Centre
01.2017 - 10.2018
ASSITANT EDUCATOR
Beldon Early Learning Centre
01.2017 - 10.2018
First Aid And Cpr
Gold Star Training
Certicate 3 Early Child Hood
Poly Tech West Tafe