Jessica Miller
Kellyville
Summary
Over 12 years of experience at the Aged Care Quality Commission and its predecessors, bringing a wealth of knowledge and expertise. Professional background in operational management, consistently driving efficient processes and optimizing performance. Proven track record of implementing strategies aligned with organizational goals and fostering collaborative work environments. Recognized for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
7
7
years of professional experience
Work History
A/g Senior Campaign Officer
AGED CARE QUALITY AND SAFETY COMMISSION
06.2024 - Current
- Demonstrated outstanding collaboration across organisation and managed many tasks.
- Reviewed and used data to make recommendations to improve campaign performance, media touchpoints and journey.
- Safeguarded campaign set up for successful measurement by developing learning plans and allowing for measurability.
- Analysed data from various sources to inform campaign strategies, leading to better decision-making and results.
- Used targeting models, measurement and evaluation plans
- Conducted research on key issues relevant to the campaign, providing valuable insights for strategy development.
- Served as a reliable liaison between various external / internal stakeholders including facilitating smooth communication and collaboration.
- Developed strong relationships with key stakeholders fostering partnerships that supported campaign goals.
- Enhanced communication between team members by organising regular meetings and fostering open dialogue.
A/g Senior Stakeholder Engagement Officer
AGED CARE QUALITY AND SAFETY COMMISSION
01.2024 - 06.2024
- Providing secretariat functions for the Commission Consultative Forum and for 6 external committees with Key Provider and Consumer stakeholders from the Aged Care sector
- Development meeting agenda including researching topics for each individual committee
- Management of meeting papers, including liaising with presenters, and setting timelines for Commissioner clearance to meet the requirements of the ToR
- Minutes taking duties including monitoring of actions
- Work collaboratively with different business units within the Commission when seeking input for briefing packs, meeting papers and action item updates
- Provide technical support and diligent training to External key stakeholders in a timely and professional manner
- Design, develop and maintain five major databases for the Stakeholder Engagement team to assist with reporting for Quarterly reports and briefings
- Assist with sourcing and drafting quarterly internal reports and briefing papers
- Undertaking multiple projects for the team to increase the team's visibility and improve performance i.e
- Developing file structure guidelines, events planning and SOPs
- Assist with management of the IPC CoP project
- Design, develop and maintain four SharePoint collaboration hubs (Stakeholder Engagement site, Advisory Council site, NSR Hazards reports and Sector Capability Regulatory Strategy)
Stakeholder Engagement Officer
AGED CARE QUALITY AND SAFETY COMMISSION
01.2021 - 01.2024
- Coordinating incoming Engagement requests for the Commission via multiple streams
- Develop and maintaining on platform for all incoming Engagement request
- Work collaboratively with the Officer of the Commission, Complaints Commissioner and Assistant Commissioner sections
- Liaising with event organisers in a timely and professional manner
- Reporting on Engagement data for Quarterly internal reports
- Providing ongoing support to all Commission representatives (PowerPoint presentation, negotiating alternative timeslot, arranging resource material, biographies)
- Provide effective project and administrative support to the Assistant Director, Stakeholder Engagement for the Consumers and Families panel
- Drafting correspondence for the Consumers and Families panel
- Analyzing data and identifying key Consumers and Families panel members for engagement opportunities
- Provided support and assistance with Consumers and Families panel webinars, small group workshops and one-on-one member discussion
- Issuing welcome packs for new Consumers and Families panel members in a timely and professional manner
- Liaising with the internal Communication team and Intelligence and Analysis
- Analyzing and report on panel engagement data for Quarterly internal reports
- Provide ongoing support to the three Assistant Directors, Stakeholder Engagement and the Director, Stakeholder Engagement with the meeting logistics for Quarterly meetings with several peak bodies from the Aged Care sector along with the Aged Care Quality and Safety Advisory Council, the Commission Consultative Forum and the OPAN strategic meetings
- Develop and assist with meeting logistics including draft meeting documents, agendas, talking points and management of action items
- Providing technical support and diligent training to External key stakeholders in a timely and professional manner
- Work collaboratively with different business units within the Commission when seeking input for briefing packs, meeting papers and action item updates
Senior Project Officer, Corporate Affairs
AGED CARE QUALITY AND SAFETY COMMISSION
02.2019 - 01.2021
- Designed, developed, and maintain the ministerial correspondence tracker that captured all incoming correspondence, including identifying problems and proposing possible solutions
- Build and maintain relationships with internal staff (Executive Directors, regional complaints team managers, external key stakeholders, and Minister Colbeck's Departmental Liaison Officers)
- Preparing ministerial correspondence, briefings, and other adhoc requests
- Coordination of all Committee briefing processes, eg Senate Estimates, COVID-19 Select Committee, including subsequent Questions on Notice
- Provide timely and effective project and administrative support, along with diary management to the Executive Director
- Provided administrative assistance to Secretariat for the Aged Care Quality and Safety Advisory Council and the Commission Consultative Forum
- Provided event management assistance for engagement forums, including roundtable discussions and webinars
- Developed timeline reports for the Aged Care Royal Commission that identify when key events
Communication Officer
AGED CARE QUALITY AND SAFETY COMMISSION
10.2017 - 02.2019
- Design, develop, and maintain the new Standards Guidance and Resources for Providers web page
- Design and develop resources for consumers to support the new standards
- Provide timely and effective project and administrative support for the Communications team, including designing Web-sliders, webpage monitoring, and stakeholder enquiry management
- Format and manage the publication of the Quality Standard monthly newsletter
- Ensure digital marketing content aligns with our brand's identity and message, and assist with marketing campaigns as needed
- Assisted with the development of the Internal intranet and provide training sessions for all new members joining the Commission
- Help implement communications strategies
- Provide administrative support to programs and internal teams
- Draft communications pieces (e.g Publications, Internal staff agency articles and In the Spot light stories)
- Assist in maintaining web content and executing intranet strategies
- Assist with update databases and media lists, maintain calendars and appointments and prepare presentations and reports
- Support the Director Communications with a range of administrative tasks
Education
Diploma - Project Management
NSW TAFE
Certificate IV - Entrepreneurship and New Business
TAFE NSW
Diploma - Events Industry
TAFE NSW
Certificate IV - Direct Marketing
TAFE NSW
Diploma - Business Administration
William Business College
Certificate IV - UX UI Design
TAFE NSW
Skills
- Office Management Expertise
- Strategic Development
- Creative Problem-Solving
- Project Oversight
- Document Formatting Expertise
- Strategic Time Management
- Self-Motivated Work
- Team Collaboration
- Quickly Adjusting to Change
- Proficient in Microsoft Office Suite
- Adobe Software Proficiency
- SharePoint Development Skills
Timeline
A/g Senior Campaign Officer
AGED CARE QUALITY AND SAFETY COMMISSION
06.2024 - Current
A/g Senior Stakeholder Engagement Officer
AGED CARE QUALITY AND SAFETY COMMISSION
01.2024 - 06.2024
Stakeholder Engagement Officer
AGED CARE QUALITY AND SAFETY COMMISSION
01.2021 - 01.2024
Senior Project Officer, Corporate Affairs
AGED CARE QUALITY AND SAFETY COMMISSION
02.2019 - 01.2021
Communication Officer
AGED CARE QUALITY AND SAFETY COMMISSION
10.2017 - 02.2019
Diploma - Project Management
NSW TAFE
Certificate IV - Entrepreneurship and New Business
TAFE NSW
Diploma - Events Industry
TAFE NSW
Certificate IV - Direct Marketing
TAFE NSW
Diploma - Business Administration
William Business College
Certificate IV - UX UI Design
TAFE NSW
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