Jessica Milne
Waterloo,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Looking to further my career in a different industry.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Dan Murphys - Part Of The Woolworths Group
11.2022 - 05.2023
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed and updated databases to handle customer data.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Bar Attendant
The Duke Of Wellington Hotel
03.2007 - 02.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Processed $Amount in customer monetary transactions daily and balanced register at end of shift.
- Learned how to make wide variety of mixed drinks.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
- Greeted customers and provided friendly, knowledgeable service.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Operated POS system to collect payments from customers.
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
- Assisted customers with carry-out service.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted in setting up and breaking down bar area for special events.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Engaged in suggestive selling and other sales techniques.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted management in creating new promotions that successfully increased overall revenue.
- Bussed bottles and glassware to maintain clean bar area.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Checked ID cards and verified bar guests were of legal age.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Lifted, carried and placed objects weighing up to Number pounds without assistance.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Strengthened brand reputation by consistently delivering excellent customer service that exceeded expectations.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Streamlined bar operations by developing an effective system for restocking supplies during shift transitions.
- Addressed customer complaints and inquiries to verify satisfaction.
- Replaced empty kegs and soda syrups.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School -
Greendale High
Milwaukee WisconsinTraffic Control - Air Traffic Control
TCP Training
08.2023
RSA And RCG - Hospitality
TCP Training
Sydney, NSW2020
Skills
- Product Education
- Understanding Customer Needs
- Warranty Service
- Prioritization
- Brand representation
- Administrative and Office Support
- Payment Processing
- Multi-Line Phone Systems
- Order Fulfillment
- Strategic sales knowledge
- Call Management
- Customer Service
- Stock management
- Product Promotion
- Calm Under Pressure
- Teamwork and Collaboration
- Service standard compliance
- Relationship Building
- Issue and Complaint Resolution
- Active Listening
- Product and service knowledge
- Professional telephone demeanor
- POS Systems and Ordering Platforms
- Account updating
- Office equipment proficiency
- Customer Account Management
- Data Management
- Staff Training
- Reliable
Timeline
Customer Service Representative
Dan Murphys - Part Of The Woolworths Group
11.2022 - 05.2023
Bar Attendant
The Duke Of Wellington Hotel
03.2007 - 02.2018
High School -
Greendale High
Traffic Control - Air Traffic Control
TCP Training
RSA And RCG - Hospitality
TCP Training
Similar Profiles
Patrick DobsonPatrick Dobson
Customer Service Representative at Dan Murphys - Part Of The Woolworths GroupCustomer Service Representative at Dan Murphys - Part Of The Woolworths Group
Thomas GibbsThomas Gibbs
Team Member at Dan Murphys - Part Of The Woolworths GroupTeam Member at Dan Murphys - Part Of The Woolworths Group
Brendon ChalkerBrendon Chalker
Customer Service Representative at Dan Murphys - Part Of The Woolworths GroupCustomer Service Representative at Dan Murphys - Part Of The Woolworths Group
Sanujee PereraSanujee Perera
Team Member at Dan Murphys - Part Of The Woolworths GroupTeam Member at Dan Murphys - Part Of The Woolworths Group
Andrew PaternosterAndrew Paternoster
Production Manager at MATTEAUProduction Manager at MATTEAU