Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Jessica Mitchell

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Delicatessen Manager

Coles Supermarket
01.2012 - Current
  • Increased customer satisfaction by implementing efficient deli operations and maintaining a clean, inviting environment.
  • Streamlined inventory management for reduced waste and improved product availability.
  • Trained and supervised staff to ensure consistent delivery of quality products and exceptional customer service.
  • Managed daily operations, including opening and closing procedures and employee scheduling.
  • Collaborated with store management on promotions, specials, and marketing efforts to attract customers and drive revenue growth.
  • Provided excellent customer service by addressing inquiries promptly, resolving issues effectively, and offering personalized recommendations.
  • Demonstrated adaptability during busy periods by managing multiple tasks simultaneously without sacrificing quality or customer service.

Food and Beverage Attendant

Park Royal Melbourne Airport
06.2011 - 04.2012
  • Enhanced customer satisfaction by providing attentive service and anticipating guests' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.

Customer Service/Food Handling

Micky Bz Bacchus Marsh
09.2009 - 10.2011
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for customers.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to customers.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.

Work Experience Office Administration

Bacchus Marsh Hospital
04.2007 - 09.2007
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Victoria University
01.2011

Complete Hospitality Training (Vic) Pty Ltd
01.2010

Strive Foundation
01.2008

Ballarat University
2007

Bacchus Marsh College
2007

Skills

    • Food Safety Compliance
    • Scheduling Coordination
    • Decision Making
    • Team Leadership
    • Attention to Detail
      • Inventory Management
      • Problem Solving
      • Customer Service
      • Organizational Skills

Certification

Working with Children Check, Volunteer Role


HLTAID003 Provide first aid

HLTAID002 Provide basic emergency life support

HLTAID001 Provide cardiopulmonary resuscitation

Affiliations

  • Calisthenics - Qualified Level 1 Coach Since 2015

References

References available upon request.

Timeline

Delicatessen Manager

Coles Supermarket
01.2012 - Current

Food and Beverage Attendant

Park Royal Melbourne Airport
06.2011 - 04.2012

Customer Service/Food Handling

Micky Bz Bacchus Marsh
09.2009 - 10.2011

Work Experience Office Administration

Bacchus Marsh Hospital
04.2007 - 09.2007

Victoria University

Complete Hospitality Training (Vic) Pty Ltd

Strive Foundation

Ballarat University

Bacchus Marsh College

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Jessica Mitchell