Jessica Mitchell
Melton West,VIC
Overview
14
14
years of professional experience
Work History
Registered Undergraduate Student of Midwifery
Western Health
Saint Albans, VIC
01.2023 - Current
- Undertake all midwifery tasks within the scope of practice appropriate to my level of assessed proficiency in midwifery education.
Emergency Call-Taker
Emergency Services Telecommunications Authority
Mount Helen, VIC
09.2011 - 06.2022
- Statewide, telephone-based communications role, responsible for coordination of emergency responses to the public.
- Prioritize time-critical calls effectively, ensuring efficient allocation of resources in emergency situations.
- Use evidence-based communication strategies to control distress level, refocus attention and obtain essential information for triage and coordination of emergency response.
- Manage high-pressure situations calmly, ensuring timely assistance to callers in emergency scenarios.
- Adapt to non-linear nature of emergencies where standard operating procedures are not sufficient.
- Facilitate two-way sharing of information between a caller and operator, ensuring all essential information is obtained and relayed.
- Multi-tasking in challenging and demanding environment and under the pressure of a highly emotive scene and strict time constraints.
- Demonstrated ability to multi-task whilst still maintaining attention to detail.
- Provision of information/instruction/advice appropriate to the nature of emergency, as a first response.
- Handled sensitive information with discretion, safeguarding privacy of the pubic while adhering to emergency procedures and regulations.
- Undertake regular professional debriefing and self-reflection and implement self-care strategies to build resilience and to effectively manage own wellbeing in order to perform role to full capacity.
Education
Bachelor of Midwifery - Healthcare
Australian Catholic University
Melbourne, VIC04-2026
Bachelor of Nursing/Bachelor of Midwifery - Healthcare
Victoria University
Melbourne, VIC12-2021
Bachelor of Biomedical Science - Biomedical Sciences
Victoria University
Melbourne, VIC12-2020
Skills
- Remain calm under pressure in complex and demanding environments
- Effective use of communication techniques to engage with culturally, linguistically and socially diverse populations
- Flexible and adaptable to new and challenging situations
- Strong self-reflection practices
- Awareness of own learning style
- High level of resilience
- Well developed self-care practices to ensure own wellbeing
- Strong telephone counselling skills
- Ability to multi-task while maintaining attention to detail
- Resourceful in pursuit of personal growth and learning opportunities
- Know the limits of my own knowledge and skill level and confidence to ask for help where required
Timeline
Registered Undergraduate Student of Midwifery
Western Health
01.2023 - Current
Emergency Call-Taker
Emergency Services Telecommunications Authority
09.2011 - 06.2022
Bachelor of Midwifery - Healthcare
Australian Catholic University
Bachelor of Nursing/Bachelor of Midwifery - Healthcare
Victoria University
Bachelor of Biomedical Science - Biomedical Sciences
Victoria University