Jessica Moiler
Fletcher,NSW
Summary
Enthusiastic and passionate Trainer and Assessor with first hand experience working in the disability sector. Eager to secure a role as a Teacher with TAFE to continue to learn and develop in the VET sector.
Overview
12
12
years of professional experience
Work History
Facilitator
The Cerebral Palsy Alliance
09.2020 - 04.2024
- Delivered Nationally Recognised Training and specialist short courses
- Created and adapted learning materials to ensure reflect current practices in the disability sector.
- Developed, implemented and validated assessment tools.
- Conducted marking of practical and written assessments, and provided timely feedback
- Documented class attendance and participation and provided feedback to management.
- Incorporated real-world examples into course materials to provide students with practical applications of theoretical concepts.
- Identified skill gaps of employees and developed training to meet the identified needs.
- Evaluated success of training programs and recommended improvements to the team and management to enhance effectiveness.
- Provided ongoing coaching and feedback to achieve successful completion of courses and long-term success in employee roles post training.
- Identified areas in need of improvement and implemented solutions.
Disability Support Practitioner
The Cerebral Palsy Alliance
06.2018 - 09.2020
- Encouraged and supported clients to be independent in activities of daily living, using active support and a strengths-based approach.
- Encouraged clients to access the community by planning, implementing and reviewing outings to ensure their success and effectiveness.
- Supported individuals with activities of daily living, including personal care tasks, tube feeding and medication administration.
- Communicated effectively with clients, their families and relevant members of staff to ensure a high standard of care was maintained.
- Completed relevant documentation such as progress notes, incident reporting and personal care charts to ensure continuity of care and legal and ethical obligations were upheld.
- Provided transportation assistance for residents attending appointments or community outings as needed.
Residential Support Worker
Estia Foundation
04.2015 - 06.2018
- Provided personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Supported clients to medical appointments and social activities using company transportation, while following work, health and safety procedures.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Maintained accurate documentation of resident progress, incidents, and communication with family members.
- Handled emergency situations with a calm and focused demeanour, following policy and procedures to ensure resident safety.
- Monitored residents with high risk medical needs, providing appropriate care and support
- Helped build important life skills such as cooking and cleaning.
- Administered medications according to the individuals plan, in line with policies and procedures and the five 'rights' of medication.
- Fostered a positive home environment, encouraging independence and positive social interactions.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
Residential Support Worker
The Disability Trust
10.2014 - 04.2015
- Provided personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Supported clients to medical appointments and social activities using company transportation, while following work, health and safety procedures.
- Administered medications according to the individuals plan, in line with policies and procedures and the five 'rights' of medication.
- Provided transportation assistance for residents attending appointments or community outings as needed.
- Maintained accurate documentation of resident progress, incidents, and communication with family members.
- Communicated effectively with families regarding resident progress and concerns while maintaining confidentiality guidelines.
Customer Service Representative/Receptionist/Contractor Compliance Officer
BSA
10.2012 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, being attentive to needs of the customer.
- Clarified customer issues and determined the cause of problems to resolve complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving concerns or conflicts.
- Answered incoming customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers.
Education
TAFE Digital
07.2020
CBD College
06.2020
OTEN
02.2018
Nepean TAFE - Kingswood Campus
11.2014
Mount Saint Joseph Milperra
12.2011
Skills
- Strategic Planning
- Facilitation
- Activity Planning
- Assessments Administration
- Verbal and Written Communication
- Clear Communication
- Course Materials Development
- Program Evaluation
- Adaptability
- Empowerment
- Classroom Management
- Relationship Building
- Collaborative Teamwork
- Lesson Planning
Timeline
Facilitator
The Cerebral Palsy Alliance
09.2020 - 04.2024
Disability Support Practitioner
The Cerebral Palsy Alliance
06.2018 - 09.2020
Residential Support Worker
Estia Foundation
04.2015 - 06.2018
Residential Support Worker
The Disability Trust
10.2014 - 04.2015
Customer Service Representative/Receptionist/Contractor Compliance Officer
BSA
10.2012 - 10.2014
TAFE Digital
CBD College
OTEN
Nepean TAFE - Kingswood Campus
Mount Saint Joseph Milperra
Similar Profiles
Veronica FaulknerVeronica Faulkner
Disability Support Worker at Cerebral Palsy AllianceDisability Support Worker at Cerebral Palsy Alliance
Sinead O'TooleSinead O'Toole
Disability Support Worker at Cerebral Palsy AllianceDisability Support Worker at Cerebral Palsy Alliance
Lucy KoLucy Ko
Pay & Benefits Administrator at Cerebral Palsy AlliancePay & Benefits Administrator at Cerebral Palsy Alliance