Jessica Moon
Summary
Track record of delivering outstanding customer service in high-pressure environments. Dedicated to upholding high company standards to consistently deliver positive outcomes. Determined to excel in the role and make valuable contribution to the Lifetime Learner Experience Unit.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Events and Administration Assistant
University Of Technology Sydney
04.2023 - Current
- Supported peak load operations of various teams by utilising database systems (CASS, Salesforce, Honeywell, etc.) to process administrative tasks in an accurate and timely manner.
- Delivered high quality student-focused service in a fast paced and high pressure environment with interpersonal sensitivity, achieving consistent customer satisfaction.
- Streamlined office processes by implementing efficient organisational strategies and time management techniques, increasing work productivity.
Mathematics Tutor
Self Employed
11.2021 - 02.2022
- Tailored lesson plans according to individual needs, ensuring all students received appropriate support and deep understanding of course material.
- Served as an approachable and knowledgeable resource for parents seeking guidance on their child's mathematical education and growth.
- Established a positive rapport with students that fostered trust, enhanced communication, and promoted academic success.
- Guided students in developing effective study habits, setting goals, and managing workload that led to significant improvements in performance.
Cashier
Hanaro Mart
02.2021 - 08.2021
- Operated cash register and POS system with excellent accuracy levels.
- Retained large amounts of store and product information, as well as stayed up-to-date with pricing or policy changes to maximise work efficiency and proficiently address customer enquiries.
- Resolved complaints tactfully, leading to improved customer relations and loyalty.
Crew Member | Barista
McDonald's
07.2017 - 10.2018
- Delivered efficient service, significantly reducing customer wait times and maintaining flow of traffic during busy periods.
- Proactively completed supplementary tasks and assisted team members during peak to optimise time and productivity.
- Trained new team members, sharing best practices and offering guidance to facilitate a collaborative and adept work dynamic.
NSW Federal Election Volunteer
Burwood Girls High School
07.2016 - 07.2016
- Used strong interpersonal communication skills to address customer enquiries, deliver information, and help navigate the area.
Education
Bachelor of Design in Fashion And Textiles -
University of Technology Sydney
Ultimo, NSW 02.2022 - 08.2022
Bachelor of Nursing (Advanced Studies) -
The University of Sydney
Camperdown, NSW 02.2021 - 10.2021
Higher School Certificate
Burwood Girls High School
Croydon, NSW 01.2015 - 09.2020
Skills
Strong customer service
undefinedReference
Eric Kim — Supervisor at Hanaro Mart
- 0424 995 420
- erickim682@gmail.com
Timeline
Events and Administration Assistant
University Of Technology Sydney
04.2023 - Current
Bachelor of Design in Fashion And Textiles -
University of Technology Sydney
02.2022 - 08.2022
Mathematics Tutor
Self Employed
11.2021 - 02.2022
Cashier
Hanaro Mart
02.2021 - 08.2021
Bachelor of Nursing (Advanced Studies) -
The University of Sydney
02.2021 - 10.2021
Crew Member | Barista
McDonald's
07.2017 - 10.2018
NSW Federal Election Volunteer
Burwood Girls High School
07.2016 - 07.2016
Higher School Certificate
Burwood Girls High School
01.2015 - 09.2020
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