Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jessica Morada

Newington

Summary

I am an experienced professional seeking a position in a company that values integrity & ethics, client centricity, innovation & continuous improvement.

I am passionate about creating an efficient working environment for clients and employees with a humanistic approach.

I am dedicated to ensuring the business achieves its goals by fostering a productive and collaborative atmosphere and committed to utilizing my expertise to optimize operations and enhance overall performance.

Overview

13
13
years of professional experience

Work History

Client Relations Center Manager

Cartier
10.2021 - Current
  • Recruit, train and manage a team of 8 Cartier Ambassadors
  • Established Key Performance Indicators and provide coaching to improve skills
  • Foster a positive, productive and efficient work environment
  • Ensure high-quality customer interactions across multiple virtual channels
  • Develop and implement service strategies to enhance customer satisfaction
  • Handle escalated client issues and complaints
  • Collaborate with other departments to align client centricity with overall business goals
  • Doubled Sales Revenue in 2 years

Patient Relationship Manager

GENEA
05.2018 - 09.2021
  • Managing a team of 10 Patient Relationship Coordinators
  • Successfully Restructured Patient Support Teams
  • Implemented Policies & Procedures
  • Developed Induction Manual
  • Presented at Genea Events
  • Successfully recruited Team Leader
  • Training and Development of New Starters
  • Performance Management

Practice Manager

ZEN MEDISPA
06.2017 - 10.2017
  • Managing diaries, emails and agenda for Surgical Directors
  • Booking flights and accommodation for interstate travel
  • Brand Development
  • System Implementation
  • Development of Policies and Procedures
  • Patient Liaison
  • Patient Bookings for Consultation and Surgery
  • Website Development

Operations Manager

RESULTS LASER CLINIC
09.2016 - 05.2017
  • Managing and Leading up to 30 Clinics in Sydney, Melbourne and Brisbane
  • Business and Strategic Planning
  • Build Relationships with colleagues and clients
  • Develop Policies and Procedures in support of business goals
  • Create Structure and ensuring best practice
  • KPI Management
  • Inventory and Stock Management
  • Daily Audits and Reports for the Business Owner
  • Recruitment, Training and Development of Staff
  • Sales and Customer Service
  • Provide Personal Assistance to the Director of the company

Clinic/Operations Manager

THE COSMETIC INSTITUTE
05.2012 - 07.2016
  • Managing and Leading up to 30-40 Clinical and Administrative staff
  • Build Relationships with colleagues, suppliers and patients
  • Business and Brand Development
  • Brand and Strategic Management
  • Policy and Procedure Development
  • Managing customer complaints
  • Diary and Travel Management
  • Event Management
  • Assistant to the Managing Director
  • Hiring and Recruiting of over 50 staff members in all areas of the company
  • Induction and New Starter Program



Education

DIPLOMA OF LEADERSHIP AND MANAGEMENT -

DOMREMY COLLEGE

Skills

  • Leadership & People Management
  • Communication & Interpersonal Skills
  • Problem-Solving & Critical Thinking
  • Emotional Intelligence
  • Client-Centric Mindset
  • Time Management & Multitasking
  • Team Collaboration & Relationship Building
  • Coaching & Development

Timeline

Client Relations Center Manager

Cartier
10.2021 - Current

Patient Relationship Manager

GENEA
05.2018 - 09.2021

Practice Manager

ZEN MEDISPA
06.2017 - 10.2017

Operations Manager

RESULTS LASER CLINIC
09.2016 - 05.2017

Clinic/Operations Manager

THE COSMETIC INSTITUTE
05.2012 - 07.2016

DIPLOMA OF LEADERSHIP AND MANAGEMENT -

DOMREMY COLLEGE

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