Jess Morrissey

• Grants and Subsidies Officer - Assesses and processes applications and claims for the First Home Owner Grant Scheme, Pensioner Rebate Scheme and other grants and subsidy schemes administered by RevenueWA. Provides customer support and builds effective client relationships in a challenging and dynamic team.
• Specialist Revenue Officer - Assesses taxes and duties, provides customer support and builds effective client relationships in a challenging and dynamic team.
• Considered alternative means of resolving tax debt issues if taxpayer could not pay
• Provided taxpayer and government rebate assistance, information and guidance to general public.
• Responded to taxpayer questions and helped individuals complete and file tax and rebate documentation.
• Kept case data and contact information up to date to expedite proceedings.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Identified issues, analyzed information and provided solutions to problems.

Events Management

• Conducted activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Nurtured and built relationships with vendors, suppliers and industry contacts to obtain best pricing and services for events.
• Developed creative themes for events and created related activities to engage attendees.
• Trained and supervised event staff to complete tasks on time.
• Developed detailed event reports, documenting all aspects of each event.
• Implemented protocols and procedures to effectively manage planning process.
• Developed and implemented successful marketing plans to generate event revenue.
• Managed administrative logistics of events planning, event booking, and event promotions.

Social Media Management

• Cultivated strong corporate image and identity with clear branding.
• Increased brand awareness through development and implementation of successful public relations campaigns.
• Created and managed social media campaigns to increase brand engagement.
• Collaborated with team members to develop creative campaigns for social media platforms.
• Developed and promoted corporate brand, images and identity to media and public.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Led crisis communications and media relations activities in response to challenging situations.
• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
• Continually maintained and improved company's reputation and positive image in markets served.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Increased customer engagement through social media.
• Developed marketing content such as promotional materials and advertisements for social media.

Communications

• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Resolved customer problems and complaints.
• Corresponded with clients through email and telephone.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Worked to build relationships with customers and built potential for additional sales.
• Managed customer from initial contact to closing with attention to detail to build loyalty.
• Developed and implemented sales strategies to increase profits.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Achieved or exceeded company-defined sales quotas.
• Presented professional image consistent with company's brand values.

• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Upheld strict regulations for safe alcohol service and food safety.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Helped management plan and serve bar menu exceeding customer expectations.

• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Managed office bookkeeping with insurance billing and patient payments.
• Organized paperwork such as charts and reports for office and patient needs.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Helped patients complete necessary medical forms and documentation.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Proficient in using MYOB to process payroll, reconcile accounts, enter invoices, pay bills, create and send invoices, receive payments and more.
• Answering calls, making hotel bookings, calling customers to follow up on bookings and payments.
• Ordering and maintaining stock for sale
• Organising and managing entertainment and events at the venue.
• Developing professional posters, advertisements, menus and other graphic design items for promotional purposes.
• Counting tills, managing and banking daily takings.
• Keeping inventory on stock and making prices changes through Point3 Business.
• Providing responsible service of alcohol.