Jessica Mudge
Summary
A dedicated and organised professional with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Known for a willingness to take on added responsibilities to achieve team goals, with a collaborative leadership style that leverages interpersonal skills, excellent time management, and effective problem-solving abilities. Committed to fostering an engaged and empowered work culture, documented strengths include building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. With a keen eye for organisation and a dependable nature, ready to take on professional challenges that allow the contribution of my skills to the success of a dynamic team.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Datacom Pty Ltd
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in improved customer experience.
- Assisted customers in navigating Australian Passport Office website improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Administration Assistant
Burton Demolition Pty Ltd
02.2022 - 08.2022
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
Business Support Officer
Beyond Blindness Pty Ltd
05.2021 - 02.2022
- Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
- Developed and maintained key business relationships to support organizational growth and expansion.
- Maintained accurate records of financial transactions, facilitating successful audits and compliance with regulations.
- Processed employee expense reports quickly to prevent delays in payouts
Administrative Assistant
Beyond Blindness Pty Ltd
03.2021 - 05.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Customer Service Sales Representative
Embertec Pty Ltd
02.2016 - 09.2016
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
Call Center Representative
Westpac Pty Ltd
08.2011 - 08.2012
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
Certificate III in Business Administration - Business Administration
TafeSA
Elizabeth, SA2015
Certificate III in Retail - Retail Management
MEGT
Adelaide, SA2011
Skills
- Information Security
- Call Management
- Complaint Resolution
- Data Entry
- Product Knowledge
- Customer Relations
- Active Listening
- Professional Telephone Manner
- Building Rapport
- Reading Comprehension
- Problem-Solving Abilities
Timeline
Customer Service Representative
Datacom Pty Ltd
08.2022 - Current
Administration Assistant
Burton Demolition Pty Ltd
02.2022 - 08.2022
Business Support Officer
Beyond Blindness Pty Ltd
05.2021 - 02.2022
Administrative Assistant
Beyond Blindness Pty Ltd
03.2021 - 05.2021
Customer Service Sales Representative
Embertec Pty Ltd
02.2016 - 09.2016
Call Center Representative
Westpac Pty Ltd
08.2011 - 08.2012
Certificate III in Business Administration - Business Administration
TafeSA
Certificate III in Retail - Retail Management
MEGT
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