Jessica Mulcahy

Key Responsibilities:

• Led the recruitment team, providing coaching, support, and performance oversight.
• Delivered a Recruitment & Selection Project that reduced the Ministry of Health's time-to-fill metric from over 88 to 30.7 business days (as of July 2023).
• Reviewed and streamlined recruitment processes to improve efficiency and candidate experience.
• Developed talent pipelines, implemented passive sourcing strategies, and led executive search campaigns.
• Created a tailored EVP and strengthened employer branding for CCLHD.
• Wrote business cases and prepared presentations for executive forums.
• Analysed recruitment data and prepared board-level reports to inform workforce strategy.
• Improved stakeholder satisfaction through timely issue resolution and clear communication.
• Resolved team conflicts by listening and facilitating fair outcomes.
• Cross-trained staff to boost flexibility and team coverage.
• Lean Six Sigma White Belt trained, applying process improvement where relevant.
• Developed standardised position descriptions to support consistent role clarity.

Key Responsibilities: (Leave Cover Assignment):

• Managed a team of 70 admissions and registration staff, ensuring smooth day-to-day operations.
• Oversaw rostering to maintain adequate coverage across services.
• Developed and improved operational processes to support efficiency and service delivery.
• Managed staffing and workflows for the newly established Red Zones in the Emergency Department.
• Created and managed Awaiting Transfer of Care (ATF) documentation and processes.
• Generated recommendation lists to support patient flow and discharge planning.
• Utilised the E-List to optimise patient placement and bed management.
• Coordinated adjustments for Nursing Home-Type Care classifications.

Key Responsibilities (Secondment):

• On-site supervisor for the Patient Services team, overseeing more than 120 staff during out-of-hours operations.
• Led the COVID-19 response within Patient Services, including the supervision of hospital entrance screener's and the implementation of changing health directives.
• Acted as the central point for receiving and distributing Ministry of Health COVID-19 updates to ensure timely and consistent communication across teams.
• Adapted quickly to evolving public health requirements, supporting operational changes with minimal disruption to services.
• Managed complaints effectively, ensuring timely resolution and maintaining patient and staff satisfaction.
• Delivered coaching and training to team members, and completed My Contribution Plans for over 20 staff.
• Managed rosters and filled vacant Patient Services shifts to maintain adequate staffing and continuity of care.
• Promoted a supportive team culture under challenging and rapidly changing conditions.

Key Responsibilities:

• Provided clear, empathetic guidance to patients and their families, helping them navigate hospital services, treatment pathways, and administrative processes.
• Acted as a central point of contact between patients, families, and clinical staff, ensuring timely and accurate communication to support continuity of care.
• Managed and resolved patient concerns and complaints, liaising with relevant departments to investigate and provide thorough, compassionate feedback.
• Identified opportunities to optimise private and compensable patient revenue through proactive patient engagement and accurate classification.
• Maintained meticulous records of patient interactions, enquiries, and outcomes in line with hospital policy and privacy requirements.
• Contributed to improved patient experience by advocating for patient needs and supporting a person-centred care approach across services.
• Developed strong working relationships with multidisciplinary teams to support collaborative problem-solving and efficient issue resolution.

Key Responsibilities:

• Performed administrative duties related to patient admissions and discharges, ensuring accuracy and efficiency in line with hospital procedures.
• Interviewed patients in both the Emergency Department and inpatient wards to collect demographic, financial, and clinical information.
• Provided clear information regarding the use of private health insurance, supporting informed decision-making and contributing to revenue opportunities.
• Maintained a high standard of customer service, offering compassionate and professional support to patients and their families during often stressful situations.
• Fostered strong working relationships across multidisciplinary teams, contributing to a collaborative and supportive workplace culture.
• Adapted quickly to changing environments and team structures, undertaking various secondments and leave cover placements as required.
• Ensured sensitive information was handled with discretion and recorded accurately in line with health privacy standards.

Key Responsibilities:

• Delivered exclusive, end-to-end executive search services for senior and specialist roles across a range of industries.
• Built and maintained targeted talent pools by proactively sourcing high-calibre candidates via LinkedIn, niche platforms, and professional networks.
• Crafted compelling and inclusive job advertisements to attract top-tier talent, ensuring alignment with employer branding and role expectations.
• Conducted thorough screening and behavioural interviews, assessing both technical capability and cultural alignment.
• Presented curated, insights-driven shortlists to clients, including candidate profiles, assessments, and market intelligence to support informed decision-making.
• Provided exceptional candidate care throughout the recruitment process, offering timely updates, feedback, and guidance to enhance the candidate experience.
• Fostered strong client relationships through regular communication, tailored consultation, and a deep understanding of organisational needs.
• Delivered consistently high fill rates and positive client outcomes by aligning strategic sourcing with evolving workforce trends.

• Coordinate fundraising initiatives, including planning and delivery of Bandana Day activities for the Sydney office.
• Respond to telephone enquiries in a professional and timely manner.
• Participate in weekly team link-ups to support collaboration and communication.
• Conduct cold calling to support fundraising campaigns and donor engagement.
• Process accounts payable in line with organisational procedures and timelines.
• Manage accounts receivable and follow up on outstanding payments as required.
• Maintain accurate and up-to-date records in the organisation's database.
• Perform data entry and ensure integrity of donor and financial information.
• Provide general administrative support including typing, filing, and correspondence.
• Prepare agendas and take minutes for team meetings, distributing notes and actions as needed.

• Division: Kelly Selection/Kelly Services Retail

• Contract Honeymoon Cover

• 6 month Contract Position

• Variety of temporary and contract positions in recruitment consultancy, branch management and PA/EA assignments in both the UK and Australia