Jessica Mullins
Halls Head,WA
Summary
I am highly experienced in the coffee and hospitality scene, and am skilled in crafting high-quality beverages and providing exceptional customer service. I have a strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. I am adaptable and reliable, and ready to excel in fast-paced environments. I am capable of preparing and serving a variety of coffee drinks, ensuring each cup meets high standards. My skills include latte art, customer engagement and building team rapport.
Overview
9
9
years of professional experience
Work History
Barista/All-Rounder
Hummingbird Waterside Cafe
01.2022 - Current
- Passionately making all types of coffee and hot beverages to a high standard, ensuring all drinks I send out are to the best of my ability.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Greeting customers with a friendly smile and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Proficient knowledge of till/POS use and money handling.
- Taking orders over the phone, over the counter and via UBER.
- Restocking of milks and prepped foods for front of house.
- Ensure tables are regularly cleared and wiped, and floors are kept tidy for customers.
- Running food and beverages to customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Environmental Field Technician, Team Leader
UGC Group
08.2023 - 10.2024
- Leading teams of diverse people and creating positive relationships with all of my colleagues.
- Making decisions and problem solving in the field, having to be flexible and adaptable to changing situations
- Adapting to ever changing environments, making decisions and problem solving out in the field.
- Upholding stakeholder/client standards and exceeding expectations.
- Clearly communicating tasks to team members and ensuring effective work is completed by all team members.
- Ensuring the safety of my team whilst in the field and at depot.
Front of House/Pizza Delivery Driver
Pappy's Cafe
12.2021 - 03.2022
- Making of a variety of hot and cold specialty drinks.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Preparation, cooking and delivering of a variety of pizzas.
- Taking orders via phone calls and over the counter.
- Money handling and counting of tills to ensure balanced at the end of each day.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
Barista/All-rounder
Stones Throw Cafe & Austin Lakes IGA
11.2016 - 12.2021
- Competent use of POS and money handling skills.
- Taking customer orders and preparing them quickly and efficiently.
- Preparation of a variety of hot and cold beverages - including a variety of coffees.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Baking of a variety of desserts for the cake cabinet or customer orders.
- Maintaining a clean and tidy appearance of the dining area.
- Washing of all dishes and keeping the kitchen area clean and tidy.
- Forming positive relationships with customers.
- Answering incoming phone calls.
- Preparation of a variety of hot and cold beverages.
- Baking of a variety of desserts for the cake cabinet and customer orders.
- Maintaining a clean and tidy appearance of the dining area.
- Washing of all dishes and keeping the kitchen area clean and tidy.
- Forming positive relationships with customers and making them feel welcomed.
- Answering incoming phone calls.
- Weekly ordering of milk, packaging and coffee products
- Creating positive relationships with customers, ensuring their experience is always positive
- Building a strong rapport and friendships with my colleagues.
Waitress/Kitchen Hand
Murray Lakes Chinese Restaurant
09.2015 - 01.2016
- Taking orders over the phone and over the counter.
- Ensuring a neat and clean dining area for customers.
- Greeting customers with a friendly demeanour and ensuring they have a positive dining experience.
- Running food and drinks out and promptly clearing tables.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor of Science - Environmental Management & Sustainability
Murdoch University
Perth, WA02-2024
Skills
- Latte art
- Team Leadership
- Friendly, approachable and outgoing
- Coffee machinery operation & beverage preparation
- Ordering Procedures
- Safe food handling
- Great in team environments
- Opening and closing duties
- Order taking / cash register operation / money handling
- Cleanliness
Qualifications
- First Aid Trained.
- C Class Manual Drivers License.
- National Police Clearance.
Timeline
Environmental Field Technician, Team Leader
UGC Group
08.2023 - 10.2024
Barista/All-Rounder
Hummingbird Waterside Cafe
01.2022 - Current
Front of House/Pizza Delivery Driver
Pappy's Cafe
12.2021 - 03.2022
Barista/All-rounder
Stones Throw Cafe & Austin Lakes IGA
11.2016 - 12.2021
Waitress/Kitchen Hand
Murray Lakes Chinese Restaurant
09.2015 - 01.2016
Bachelor of Science - Environmental Management & Sustainability
Murdoch University
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