Summary
Overview
Work History
Skills
Personal Information
Certification
Timeline
Generic

Jessica Murphy Devlin

Perth,WA

Summary

Hard-working with exceptional experience in leading teams, delivering results and exceeding expectations. Creative and motivated. Strengths include assigning tasks, training employees, providing feedback and implementing company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Utility Worker

Evolve Talent
02.2024 - Current
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within different departments department.
  • Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

All Rounder

Threeways Roadhouse
01.2023 - 08.2023
  • Duties include, but not limited to; cashier, bar work, housekeeping, stock taking, cleaning
  • Worked effectively in fast-paced environments.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

FOH/Barista

Café 153
09.2022 - 12.2022
  • Day to day running of the cafe
  • Duties included morning setup, serving customers, making coffees, running food, cleaning and end of day closing.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines and other equipment.
  • Made and served café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

General Operative Manager

The Claremont Restaurant
03.2022 - 09.2022
  • Writing rosters and managing team hours
  • Training new staff
  • Hiring and conducting interviews
  • 5-star award winning standards of excellence
  • Organising team meetings to ensure smooth operation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Agent

Oxygen Environmental Waste
09.2021 - 03.2022
  • Providing outstanding customer service to ensure customer satisfaction and retention.
  • Filling detailed complaints on behalf of our clients
  • Setting up new accounts.
  • Updating and removing personal information while adhering to GDPR regulations.
  • Working closely alongside credit control to ensure any outstanding payments are paid, ie setting up payment plans etc.
  • Daily use of Outlook, PowerPoint, Excel, and Word
  • .Keeping detailed recordings of customer interactions.
  • Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.

FOH/Supervisor

Dooley's Restaurant
06.2020 - 09.2021
  • Supervising the day-to-day activities of team members.
  • Organising workload, allocating tasks.
  • Opening and closing of premises.
  • Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
  • Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
  • Analyzed reservation trends for better resource allocation during peak periods.
  • Conducted regular performance reviews for FOH staff members, offering constructive feedback and promoting professional growth opportunities.

Flight Attendant

Ryanair
01.2019 - 06.2020
  • Participate in regular crew briefings prior to each flight.
  • Direct aircraft evacuation as necessary.
  • Created a calm and safe atmosphere while tending to medical emergencies and passenger disturbances
  • Ensure safety of passengers during take-offs, landings, and emergencies.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Skills

  • Customer Service
  • Time Management
  • Cleanliness standards
  • Inventory Management
  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Computer Skills

Personal Information

  • Date of Birth: 11/13/00
  • Nationality: Irish

Certification

  • Responsible Service of Alcohol
  • First Aid Certificate
  • Barista Training
  • White Card
  • Food Handling Certificate



Timeline

Utility Worker

Evolve Talent
02.2024 - Current

All Rounder

Threeways Roadhouse
01.2023 - 08.2023

FOH/Barista

Café 153
09.2022 - 12.2022

General Operative Manager

The Claremont Restaurant
03.2022 - 09.2022

Customer Service Agent

Oxygen Environmental Waste
09.2021 - 03.2022

FOH/Supervisor

Dooley's Restaurant
06.2020 - 09.2021

Flight Attendant

Ryanair
01.2019 - 06.2020

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Jessica Murphy Devlin