Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Awards
Generic
Jessica Naylor

Jessica Naylor

Currumbin Waters

Summary

Highly motivated and adaptable professional with experience in operations management, administration, and customer service across diverse industries. Skilled in coordinating workflows, supporting business processes, and delivering exceptional service to clients and stakeholders. Recognised for reliability, strong communication, and leadership, with proven ability to thrive in fast-paced environments. Currently pursuing a Bachelor of Information Technology at Griffith University, combining academic knowledge with hands-on workplace expertise.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Officer

Pioneer Formwork Services
06.2025 - Current
  • Oversight of daily operations, scheduling, and staff coordination to ensure project efficiency.
  • Maintained compliance documentation, operational records, and timesheets.
  • Streamlined procedures to improve productivity and supported KPI achievement.
  • Liaised with management, staff, and stakeholders to ensure clear communication.
  • Supported recruitment, onboarding, payroll, and budget coordination.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Contributed to business development efforts to drive revenue and meet corporate objectives.

Administration Officer

Ion1 Tax Accountants
02.2023 - 05.2025
  • Managed reception duties, correspondence, and scheduling for staff and clients.
  • Prepared and formatted business documents, reports, and meeting materials.
  • Supported financial tasks including invoicing, payroll, and data entry.
  • Coordinated meetings, travel, and events while maintaining compliance records.
  • Utilised Microsoft Office Suite, Google Workspace, Xero, and internal CRM systems.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Drafted and distributed invoices for outstanding payments.

Food & Beverage Attendant

Sea World
04.2022 - 02.2023
  • Operated POS systems, managed stock, and provided high-quality guest service.
  • Supported opening/closing procedures and compliance with service standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.

Receptionist

Southside Brazilian Jiu-Jitsu
07.2021 - 02.2023
  • Assisted clients with enquiries, membership contracts, and payment processing.
  • Managed filing systems, stocktaking, and customer communications.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Hospitality Assistant

Kebabs 4 You
12.2020 - 11.2021
  • Delivered efficient customer service in a fast-paced hospitality environment.
  • Assisted with food preparation, store operations, and closing procedures.

Warehouse Assistant

Sideways Surf Outlet
06.2019 - 02.2020
  • Supported stock management, merchandise handling, and order processing.
  • Maintained records while working effectively in a physical, fast-paced setting.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Hospitality Team Member

Soul Origin
10.2017 - 04.2018
  • Provided customer service and sales support, including upselling promotions.
  • Handled transactions, stock management, and store presentation.
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.

Education

Bachelor of Business - Human Resources Management

Griffith University
Gold Coast, QLD
12-2026

Year 12 Graduate -

St Andrews Lutheran College
Gold Coast, QLD
11.2019

Skills

  • Operational coordination & workflow management
  • Administration & document management
  • Customer service & client relations
  • Team leadership & staff support
  • Financial administration & invoicing (Xero, MYOB)
  • Cash handling & POS systems
  • Clear written and verbal communication
  • Problem-solving & process improvement

Certification

  • Queensland Certificate of Education (QCE)
  • Responsible Service of Alcohol (RSA – QLD)

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Enjoy participating in Brazilian Jiu Jitsu for overall physical and mental well-being

Timeline

Operations Officer

Pioneer Formwork Services
06.2025 - Current

Administration Officer

Ion1 Tax Accountants
02.2023 - 05.2025

Food & Beverage Attendant

Sea World
04.2022 - 02.2023

Receptionist

Southside Brazilian Jiu-Jitsu
07.2021 - 02.2023

Hospitality Assistant

Kebabs 4 You
12.2020 - 11.2021

Warehouse Assistant

Sideways Surf Outlet
06.2019 - 02.2020

Hospitality Team Member

Soul Origin
10.2017 - 04.2018

Bachelor of Business - Human Resources Management

Griffith University

Year 12 Graduate -

St Andrews Lutheran College

Awards

Academic Endeavour Awards (x5) – high effort and consistency, Academic Achievement Awards (x3) – excellence in results, Spirit of St Andrews Award – community contribution, Subject Award – Information Technology

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Jessica Naylor