Jessica Neale
Denman ,NSW
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
Work History
Bartender
The Royal Hotel Denman
05.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Cafe Worker
Fresh Denman
06.2022 - 12.2022
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Trained new cafe workers in sales, customer service, and safety.
- Provided support during special events or catering orders to ensure successful execution of client requests.
Pharmacy Assistant
Pharmacy Select
02.2019 - 03.2020
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
Education
Muswellbrook High School
Muswellbrook, NSW2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Responsible Alcohol Service
- Handling Difficult Customers
- Suggestive Selling
- Classic cocktails
- Creative Mixology
- Food Preparation
- Fast Learner
- Honest and Dependable
- Teamwork and Professionalism
- Ability to Lift 30 Pounds
Timeline
Bartender
The Royal Hotel Denman
05.2023 - 04.2024
Cafe Worker
Fresh Denman
06.2022 - 12.2022
Pharmacy Assistant
Pharmacy Select
02.2019 - 03.2020
Muswellbrook High School
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