Jessica Neville
Huntingdale ,WA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Administrator and Service Scheduler
D&E Air Conditioning
Perth, WA
02.2025 - Current
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Utilized specialized software tools for efficient organization of daily schedules across multiple teams.
- Addressed customer complaints or concerns promptly, working towards swift resolution while maintaining professionalism at all times.
- Identified areas for improvement within the scheduling process, implementing changes that led to a more streamlined workflow.
- Coordinated closely with technicians and sales team, ensuring seamless integration of services and timely completion of tasks.
Administrator
Electrical
Perth, WA
02.2024 - 02.2025
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Streamlined class scheduling for optimal student placement and instructor availability.
- Improved patient flow by effectively managing appointment scheduling and cancellations.
- Enhanced estimation accuracy by meticulously reviewing project documents and specifications.
Sales Consultant
Nick Scali Furniture
Perth, WA
05.2023 - 12.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Civil Estimator
Civil Construction
Auckland
11.2020 - 02.2023
- Developed value analysis study by defining cost-effective alternatives to proposed scope.
- Supported constructability reviews through communication with project team, designers and subcontractor market.
- Received drawings and specifications, organized proper file structure and distributed paperwork for civil projects.
- Prepared and assembled bids and proposals for different contract types.
- Prepared detailed estimates by completing quantity take-offs, analysis, estimate input and studies for items incorporated in assigned scope.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
Darfield High School
Christchurch 11.2017
Skills
- Residential Construction
- Estimation Support
- Quantity Take-Offs
- Prepare Documentation
- Team Meeting
- Scheduling Appointments
- High-Volume Environments
- Team Oversight
- Supplies Ordering
- Data Entry
- Administrative Support
- File Management
- Office Administration
- Multi-Line Telephone Systems
- Database Administration
Certification
- New Zealand School of Tourism Certificate – Tourism, Hotel, & Airline Operations
- New Zealand Certificate in Tourism – Level 3 with strands in Tourism and Travel
- New Zealand Certificate in Tourism – Level 3 with strands in Aviation
- New Zealand Certificate in Tourism Level 4
- New Zealand School of Tourism Certificate – Tourism, Hotel, & Airline Operations
Timeline
Service Administrator and Service Scheduler
D&E Air Conditioning
02.2025 - Current
Administrator
Electrical
02.2024 - 02.2025
Sales Consultant
Nick Scali Furniture
05.2023 - 12.2023
Civil Estimator
Civil Construction
11.2020 - 02.2023
High School Diploma -
Darfield High School