Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Neville

Huntingdale ,WA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Administrator and Service Scheduler

D&E Air Conditioning
02.2025 - Current
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
  • Utilized specialized software tools for efficient organization of daily schedules across multiple teams.
  • Addressed customer complaints or concerns promptly, working towards swift resolution while maintaining professionalism at all times.
  • Identified areas for improvement within the scheduling process, implementing changes that led to a more streamlined workflow.
  • Coordinated closely with technicians and sales team, ensuring seamless integration of services and timely completion of tasks.

Administrator

Electrical
02.2024 - 02.2025
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Streamlined class scheduling for optimal student placement and instructor availability.
  • Improved patient flow by effectively managing appointment scheduling and cancellations.
  • Enhanced estimation accuracy by meticulously reviewing project documents and specifications.

Sales Consultant

Nick Scali Furniture
05.2023 - 12.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

Civil Estimator

Civil Construction
11.2020 - 02.2023
  • Developed value analysis study by defining cost-effective alternatives to proposed scope.
  • Supported constructability reviews through communication with project team, designers and subcontractor market.
  • Received drawings and specifications, organized proper file structure and distributed paperwork for civil projects.
  • Prepared and assembled bids and proposals for different contract types.
  • Prepared detailed estimates by completing quantity take-offs, analysis, estimate input and studies for items incorporated in assigned scope.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

High School Diploma -

Darfield High School
Christchurch
11.2017

Skills

  • Residential Construction
  • Estimation Support
  • Quantity Take-Offs
  • Prepare Documentation
  • Team Meeting
  • Scheduling Appointments
  • High-Volume Environments
  • Team Oversight
  • Supplies Ordering
  • Data Entry
  • Administrative Support
  • File Management
  • Office Administration
  • Multi-Line Telephone Systems
  • Database Administration

Certification

  • New Zealand School of Tourism Certificate – Tourism, Hotel, & Airline Operations


  • New Zealand Certificate in Tourism – Level 3 with strands in Tourism and Travel


  • New Zealand Certificate in Tourism – Level 3 with strands in Aviation
  • New Zealand Certificate in Tourism Level 4
  • New Zealand School of Tourism Certificate – Tourism, Hotel, & Airline Operations

Timeline

Service Administrator and Service Scheduler

D&E Air Conditioning
02.2025 - Current

Administrator

Electrical
02.2024 - 02.2025

Sales Consultant

Nick Scali Furniture
05.2023 - 12.2023

Civil Estimator

Civil Construction
11.2020 - 02.2023

High School Diploma -

Darfield High School

Similar Profiles

CREATE PROFILE
Jessica Neville