Jessica Ångerman
Sydney,NSW
Summary
Experienced customer service with a track record of maintaining composure in high-pressure environments. Demonstrated ability to enhance team collaboration and guest satisfaction, leveraging multitasking and cash handling skills. Successfully founded and marketed a small business, highlighting entrepreneurial spirit, strong own initiative and dedication to customer happiness.
Overview
3
3
years of professional experience
Work History
Waitress
Grill Skagen
08.2024 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista
Fazer Café
06.2022 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly behaviour and promptly addressing their needs.
- Worked at the cash register, washed dishes, made food portions and coffees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees when needed.
Own Small Business
Self-employeed
04.2021 - 06.2021
- Made up our own small business selling potatoes with my friend.
- Built up our own business and marketing for the right customer target group on Facebook.
- Made sure customers were happy and home delivered the products for it to be as easy as possible for the customers.
Education
High School Diploma -
Mattlidens Gymnasium
Espoo, Finland06.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Safe Food Handling
Synchronized ice skating
I love different types of team sports and have done synchronized ice skating for 15 years, which have improved my teamwork skills as well as cooperation and understanding of other people.
Languages
English
Professional Working
Swedish
Native or Bilingual
Finnish
Native or Bilingual
Timeline
Waitress
Grill Skagen
08.2024 - 09.2024
Barista
Fazer Café
06.2022 - 07.2024
Own Small Business
Self-employeed
04.2021 - 06.2021
High School Diploma -
Mattlidens Gymnasium
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