Jessica Ngo

Oporto Hoxton (drive-through), overnight and early morning shifts, public holidays and weekend shifts regularly

Descriptions to Highlight Achievements

• Consistently achieved top performance in customer satisfaction scores, contributing to repeat business and positive online reviews
• Managed up to multiple tables simultaneously in a fast-paced environment while maintaining accuracy and a high level of service
• Trained new staff members on restaurant protocols and best practices, improving team productivity and service quality
• Increased average tickets through effective upselling techniques and personalized menu recommendations

Responsibilities

Customer Service Excellence

• Greeted and seated guests promptly, ensuring a welcoming and memorable dining experience
• Delivered exceptional service by anticipating customer needs and responding to requests with efficiency and professionalism

Order Management

• Accurately recorded and communicated customer orders to the kitchen staff, ensuring timely and correct delivery
• Suggested menu items and beverages based on customer preferences, enhancing guest satisfaction and driving upsells

Team Collaboration

• Coordinated with kitchen staff, bartenders, and other servers to ensure smooth restaurant operations during peak hours
• Assisted colleagues with table resets, order running, and guest inquiries to maintain a seamless workflow

Cash and Payment Handling

• Processed customer payments efficiently and accurately, including cash, card, and digital transactions
• Balanced cash drawer at the end of shifts, maintaining100% accuracy in all financial transactions

Problem-Solving

• Addressed customer concerns effectively, resolving issues to their satisfaction and preserving a positive reputation for the establishment

Hygiene and Safety Compliance

• Ensured cleanliness and adherence to health and safety regulations by maintaining sanitized workstations and dining areas
• Monitored food handling procedures to maintain the highest standards of hygiene

Transaction Handling

• Operated cash registers and handled transactions, including cash, credit cards, and mobile payments, with100% accuracy
• Processed refunds, exchanges, and gift cards while adhering to company policies

Customer Assistance

• Assisted customers with inquiries about products, prices, and promotions, ensuring satisfaction
• Resolved customer complaints efficiently, maintaining a friendly demeanour to de-escalate issues

Inventory and Stocking

• Monitored and restocked shelves to ensure product availability and maintain store presentation
• Conducted inventory checks and reported discrepancies to management

Speed and Accuracy

• Reduced checkout wait times by efficiently scanning and bagging items while ensuring accuracy in pricing
• Balanced cash drawer at the end of each shift, identifying and resolving discrepancies promptly

Team Collaboration

• Coordinated with team members to manage customer flow and maintain a clean, organized front-end area
• Assisted in training new hires on cashier procedures and company policies

Responsibilities as a POS Operator/Cashier with Inventory and Warehouse Duties

Point-of-Sale Operations

• Processed cash, credit, and digital payments with speed and accuracy, ensuring seamless customer transactions
• Assisted customers in locating specialty Asian products and provided recommendations for recipes or alternatives
• Resolved customer inquiries and complaints professionally, maintaining a high level of satisfaction

Inventory Management

• Monitored stock levels and reported low inventory items to management to prevent shortages
• Conducted regular inventory checks, ensuring product quantities matched system records and minimizing discrepancies
• Restocked shelves efficiently, focusing on proper product rotation and accurate placement

Warehouse and Stocking Duties

• Unloaded deliveries, sorted products, and organized inventory in the stockroom according to store protocols
• Cut and broke down boxes for efficient recycling and disposal, maintaining a clean and organized workspace
• Prepared pallets and replenished shelves with bulk stock during peak shopping hours

Order Picking and Packing

• Selected and packed online or wholesale orders with precision, ensuring accurate fulfillment and timely delivery
• Followed safety guidelines while handling heavy items, using proper lifting techniques and equipment
• Maintained a high picking accuracy rate, minimizing errors in customer orders

Store and Warehouse Maintenance

• Ensured cleanliness of the stockroom, sales floor, and checkout areas to comply with safety and health regulations
• Performed regular checks on product expiration dates and rotated inventory to maintain quality standards
• Collaborated with team members to reorganize stock layouts for improved efficiency and accessibility