Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jessica Grace

Ocean Grove,VIC

Summary

Accomplished Communications Officer with a proven track record at Surf Coast Shire Council, adept in crisis management and internal communications. Spearheaded strategic communication plans, enhancing brand messaging and stakeholder engagement. Skilled in media releases and photography, consistently delivered high-quality content, boosting organizational reputation and stakeholder satisfaction.

Overview

12
12
years of professional experience

Work History

Communications Officer

Surf Coast Shire Council
10.2023 - 06.2024
  • Writing speeches for the CEO and executive management team.
  • Producing media releases, media alerts, and responding to media enquiries.
  • Managing the inbox.
  • Developing and implementing strategic communication plans.
  • Media for Bells Beach, including speech notes for the World Surfing League, advertorials and social media.
  • Liaising with key stakeholders for various projects.
  • Monitored media coverage of the organisation closely to identify opportunities for proactive outreach.
  • Managed crisis communications, mitigating potential reputational damage.

Internal Communications Officer

National Disability Insurance Agency
03.2022 - 09.2023

· Responsible for producing stories and people profiles for the Agency's intranet.

· Publishing content on SharePoint.

· Coding.

· Working with stakeholders to guide communication plans and best use of internal channels.

· Produce questions/content for the Ministerial Office.

· Edit all content including images for plain English, accessibility standards, alternative text.

· Publishing video of the week.

· Liaising with internal/external stakeholders.

· Creating accessible SOP's (Standard Operating Procedures) for channels.

· Training and onboarding new staff.

· Collating data to suggest best practice communications.

Managing the inbox.

Journalist

Surf Coast Times
08.2017 - 02.2021

· Find, source and produce newsworthy content across editorial, advertorial and news writing

· Build strong contacts across community organisations, agencies and councils

· Report weekly to the editor and pitch feature story and news list

· Conduct interviews in a respectful, informed manner

· Liaising with national and local media outlets to maintain positive relationships and receive regular updates

· Build rapport with local council members

· Living magazine key journalist

· Photography for the people pages, Times covers and events

· Work to deadline and in conjunction with the sales team

Business Development Officer

KRAFT
01.2012 - 01.2014
  • Generated new business with marketing initiatives and strategic plans.
  • Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
  • Collaborated with cross-functional teams for the successful execution of business development initiatives.
  • Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.

Education

Plain English Foundation Training
05.2022

Vision Australia Web Accessibility Techniques And
05.2022

IAP2 Certificate in Engagement
2022

Bachelor of Arts - Majoring in Journalism, Communications, And Public

Deakin University
Geelong, VIC
2008

Skills

  • Media releases
  • Speech Writing
  • Photography
  • Crisis Management
  • Customer Service
  • Web Content Management
  • Brand Messaging
  • Internal Communications

Awards

Winner of the 2008 Melbourne Press Club award for Student Journalism

The winning article, ‘Lost in the private pain of a loved one in need', was published in the Insight Magazine The Age on the 17/2/08.

pressclubonline.com/StudentAwardHonourRoll

Timeline

Communications Officer

Surf Coast Shire Council
10.2023 - 06.2024

Internal Communications Officer

National Disability Insurance Agency
03.2022 - 09.2023

Journalist

Surf Coast Times
08.2017 - 02.2021

Business Development Officer

KRAFT
01.2012 - 01.2014

Plain English Foundation Training

Vision Australia Web Accessibility Techniques And

IAP2 Certificate in Engagement

Bachelor of Arts - Majoring in Journalism, Communications, And Public

Deakin University
Jessica Grace