Jessica Nippard
Clyde North
Summary
Dynamic customer service professional with a proven track record at Tempur Australia, excelling in complaint handling and relationship building. Skilled in training staff and utilizing customer service software, I effectively resolved issues, enhancing customer loyalty and satisfaction. Adept at managing high-stress situations while maintaining professionalism and efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Tempur Australia
06.2021 - Current
- Processing orders with precision and accuracy
- Processed and managed all credit claims and credit claim enquiries working alongside the Finance team.
- Training and assisting new starters within the team
- creating manuals and training documents for work systems
- Assisted customers with inquiries and resolved issues promptly.
- Learned and utilized customer service software for tracking interactions.
- Provided support to team members during peak service times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
Pressure Sewer Services
05.2019 - 05.2021
- Scheduling work for Plumbing and drilling works for major Pressure Sewer Installation both Commercial and Residential.
- Maintaining employee training certificates ensuring all up to date, booking in any required training.
- ordering PPE equipment
- Assisting with testing and tagging
- Managed scheduling and calendar coordination for multiple executives, ensuring optimal time utilization.
- Organized and maintained electronic filing systems, enhancing document retrieval efficiency.
- Assisted in preparing reports and presentations, contributing to effective stakeholder communication.
- Facilitated onboarding processes for new employees, improving integration into team culture.
Medical Receptionist
North Road Medical Centre
03.2016 - 02.2019
- Managed patient scheduling and appointment confirmations to ensure optimal clinic flow.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Processed patient information accurately using electronic health record systems.
Education
Certificate in Medical Administration
Chisholm Institute
Dandenong, VIC01-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Follow-up skills
- Order processing
- Staff training
- Order fulfillment
Timeline
Customer Service Representative
Tempur Australia
06.2021 - Current
Administrative Assistant
Pressure Sewer Services
05.2019 - 05.2021
Medical Receptionist
North Road Medical Centre
03.2016 - 02.2019
Certificate in Medical Administration
Chisholm Institute