Jessica O'Brien
Kings Langley ,NSW
Summary
I am a bright and friendly person who is flexible in times and positions that I'm able to work . I work hard at making the customers are satisfied and having a good time and will handle and questions and complaints professionally.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
OSSO
Rouse Hill, NSW
04.2024 - Current
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Checked order accuracy before delivering to tables.
- Demonstrated excellent communication skills while interacting with customers.
- Monitored dining room activity to ensure all guests had a positive experience.
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Adhered to company policies regarding dress code, break times.
- Informed customers of daily specials and promotions available at the restaurant.
- Provided exceptional customer service to ensure satisfaction.
- Greeted customers and answered questions about menu items.
- Resolved customer complaints promptly and professionally.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Team Member
Flip Out
Castle Hill, NSW
02.2023 - 11.2023
- Collaborated with team members to achieve daily goals.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Assisted customers with product selection and ordering process.
- Resolved customer issues promptly in a professional manner.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Rouse Hill Anglican College
Rouse Hill NSW09-2022
Skills
- Professional Appearance
- Table Setting
- Greeting guests
- Handling Complaints
- Order Taking
- Team Collaboration
- Complaint Handling
- Social Perceptiveness
- Guest Relations
- Guest Services
- Sanitation Standards
- Order Accuracy
- Menu knowledge
- First Aid Training
- Food allergy awareness
Languages
English
Professional
Affiliations
- I enjoy going to church and bible study
- I love being outdoors and with animals
- I also enjoy being active
Accomplishments
- HSC achieved in November 2022
- Volunteer or the year at Girraween Little athletics club in 2022
- Finalist for young official of the year for Little athletics NSW in 2022
Certification
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- First aid and cpr
- Working with Children Check
- Currently completing a certificate 2 in hospitality
References
Kaylyn Nicol - Manger Flip Out
kaylyn.nicol@gmail.com
0490133030
Rick Mason Outreach Minister at Rouse Hill Anglican Church
Rick@rhac.org.au
0424507997
Sharron Fielding
Sharron_fielding@eppingclub.com
0431513257
Timeline
Front of House Staff Member
OSSO
04.2024 - Current
Team Member
Flip Out
02.2023 - 11.2023
High School Diploma -
Rouse Hill Anglican College
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- First aid and cpr
- Working with Children Check
- Currently completing a certificate 2 in hospitality
Similar Profiles
John GovernantiJohn Governanti
Hard Surface Modeler at Osso VRHard Surface Modeler at Osso VR
Marco HigueraMarco Higuera
Chef/Restaurant Owner at Osso Buco RistoranteChef/Restaurant Owner at Osso Buco Ristorante
Shauna DavisShauna Davis
Sr. Manager, Provider Solutions at Osso VR, Inc.Sr. Manager, Provider Solutions at Osso VR, Inc.