Jessica O'Connor

Developed and executed regional sales strategies to enhance market presence and drive revenue.

• Managed key client relationships, ensuring satisfaction and promoting loyalty.
• Coordinated training programs for sales team, improving product knowledge and skills.
• Identified opportunities for cross-selling and up-selling within existing customer base.
• Analyzed regional market trends to discover new opportunities for growth.
• Developed strategies and plans for regional sales growth.
• Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
• Oversaw staff management and performance reviews to establish goals and assess progress.
• Created comprehensive reports on weekly, monthly, and quarterly sales metrics.
• Resolved customer inquiries swiftly, escalating issues when necessary.
• Handled customer orders, complaints, and service faults effectively.
• Directed phone orders, deliveries, stocktaking, and pricing activities.

• Executed personal styling services for celebrity clientele, organizing exclusive collection viewings.
• Managed VIP database to deliver tailored service and follow-up interactions.
• Achieved sales targets by managing budgets and incentives through POS systems.
• Enhanced store presentation, ensuring merchandise was visually appealing and well-organized.
• Processed transactions accurately at the register, maintaining efficiency and precision.
• Collaborated with team members to improve customer experience and streamline operations.
• Educated customers on brand values, product features, and care instructions.
• Handled customer inquiries and resolved issues promptly, fostering a positive environment.

• Managed collection and oversight of arrears ledgers exceeding 60 days.
• Coordinated legal proceedings following management review of borrower applications and assets.
• Issued SLCs, Judgments, Writs, and Caveats on property titles.
• Executed garnishee enforcement actions and addressed VEDA defaults prior to loan write-off.
• Utilized collections software for efficient tracking and management of outstanding debts.
• Conducted negotiations with clients to establish feasible repayment arrangements.
• Monitored payment plans and followed up on overdue accounts to ensure compliance.
• Provided support to attorneys in complex litigation cases related to debt collections.

• Resolved purchasing discrepancies through coordination with product managers and vendors.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Processed payments accurately using Westpac Online ERP system.
• Prepared vendor payments for approval based on daily statement reports.
• Reconciled accounts payable to ensure precise financial records.
• Streamlined financial operations utilizing Transpac, RMS System, and MYOB.

• Collected banking and finance portfolios within 30 to 90 days.
• Negotiated payment arrangements, settlements, and waivers with clients.
• Managed inbound and outbound calls to address client inquiries.
• Achieved individual and team targets, consistently meeting KPIs.
• Served high-profile clients including HSBC, CBA, and STG.

• Liaised with debtors, clients, and third parties to facilitate recovery of outstanding payments.
• Conducted thorough investigations of delinquent accounts to assess collection potential.
• Managed overdue accounts and negotiated payment plans with clients.
• Communicated effectively with clients to resolve payment disputes and concerns.
• Utilized collection software to track and manage customer interactions efficiently.
• Collaborated with legal teams to initiate actions on unresponsive accounts.
• Developed strong relationships with clients to facilitate timely payments.
• Prepared detailed reports on account statuses for management review.
• Managed accounts for various ledgers including Air Liquide, AGC, and NSW Police.
• Handled legal defaults, settlements, disputes, and financial hardship agreements.
• Conducted client meetings to discuss accounts and develop effective debt collection strategies.
• Drafted correspondence addressing disputes, arrangements, and settlements with third parties.
• Gained insights into diverse trades from a well-rounded client base.
• Applied knowledge of leasing and rental agreements, including terms and conditions.
• Executed skip tracing using tools like CITEC, Baycorp, and Google.

• Executed dictation and composed legal correspondence with precision.
• Utilized Microsoft Office, LawDocs, and Open Practice for document management.
• Filed essential legal documents to ensure compliance and accessibility.
• Managed a busy reception desk with 10 lines, providing effective support.
• Served and sealed summonses, subpoenas, and affidavits efficiently,
• Performed various standard office duties to maintain operational flow.
• Completed day-to-day duties accurately and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked with cross-functional teams to achieve goals.