Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica O'Donnell

Coonabarabran

Summary

Experience to take on new professional challenges.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Overview

9
9
years of professional experience

Work History

Owner

ODonnell Services
01.2025 - Current
  • Managed day-to-day business operations invoicing,quotes, financial management
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Performed general landscape maintenance tasks like lawn mowing, edging walkways, or raking leaves.
  • Maintained aesthetically pleasing grounds through regular landscaping tasks such as lawn mowing, hedge trimming, and debris removal.
  • Enhanced landscape aesthetics through regular lawn mowing, trimming, and edging for a well-groomed appearance.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Implemented safe working practices adhering to OSHA regulations, reducing workplace accidents and injuries.
  • Saved clients time and money by identifying and addressing potential maintenance issues before they escalated.
  • Painted walls, ceilings and other surfaces.
  • Operated variety of power tools and hand tools.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.

Assistant Produce Manager

Woolworths Group
12.2023 - 03.2025
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
  • Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
  • Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
  • Enhanced sales performance with consistent merchandising and attractive displays, showcasing seasonal items.
  • Established efficient systems for handling returns or damaged goods in accordance with store policy while minimizing loss due to shrinkage.
  • Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Planned attractive produce displays, using color and texture to enhance.

Onsite Property Manager

Azalea Motel
10.2023 - 12.2023
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state and federal regulations.
  • Onsite Laundry Services
  • RMS - Rates and Revenue Management
  • Pool regular servicing and Maintenance
  • Cleaning Departure Rooms and ensuring rooms ready for arrivals
  • Upkeep of lawns and gardens
  • handling minor repairs such as changing lights, fixing plumbing issues etc...
  • updating and monitoring booking websites - expedia,booking.com,agoda, own website and social media platforms
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Cash handling and eftpos
  • RSA - selling small amount of beverages to guests
  • Preparing contenantial breakfast to guests

Curtis Central Apartment Property Manager

Central Apartment Group
06.2021 - 09.2023
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team
    members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on the same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase
    profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained a professional demeanour by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to
    improve skills.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Oversaw day-to-day operations of 178-room hotel with a staff of 9 employees.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Created and managed accurate occupancy forecasts and budgets.
  • Evaluated and promptly resolved lodging facility operational issues.

Reservations Supervisor

Crown Melbourne
09.2019 - 06.2021
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Handled billing information over phone.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Worked closely with front desk to achieve full occupancy of property.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.

Sales Assistant

Petbarn
06.2017 - 09.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Administrative Assistant

Pure Source Recruitment
04.2016 - 06.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.

Education

Diploma - Business

Torrens University Australia
Melbourne, VIC
02-2023

Certificate IV - Real Estate

TAFE NSW
NSW
08-2025

Certificate III - Business Administration

TAFE Queensland

Certificate I - Hospital Kitchen Operations

TAFE Queensland

Working With Children Card Paid Worker -

Queensland Goverment

Working With Children Card Paid Worker -

Victoria Government

Police Check -

Police Check Online

Skills

  • Verbal Communication
  • PPE Use
  • Housekeeping
  • Flexible and Adaptable
  • Problem-Solving
  • Microsoft Office
  • Networking
  • RMS
  • Travel Agent Bookings
  • Bookings Though GDS
  • EFTPOS
  • Telephone Manner
  • Professionalism
  • Leadership
  • Rate Management
  • Financial management
  • Marketing
  • Dealing With Contractors
  • Conflict Resolution
  • Customer Service
  • Task Prioritization
  • Self-Directed
  • Organizational Skills
  • Multitasking
  • Manual/ Electronic Key hotel System
  • Time Management
  • Small business operations
  • Staff hiring

Additional Information

References:


Debbie Brighton

Rates Manager

Phone: 0447 218 751


Ben Smith

Operations Manager

Phone: 0450185615


Melissa Wilson

Coona Fish and Chips

0418422818

Timeline

Owner

ODonnell Services
01.2025 - Current

Assistant Produce Manager

Woolworths Group
12.2023 - 03.2025

Onsite Property Manager

Azalea Motel
10.2023 - 12.2023

Curtis Central Apartment Property Manager

Central Apartment Group
06.2021 - 09.2023

Reservations Supervisor

Crown Melbourne
09.2019 - 06.2021

Sales Assistant

Petbarn
06.2017 - 09.2019

Administrative Assistant

Pure Source Recruitment
04.2016 - 06.2016

Certificate III - Business Administration

TAFE Queensland

Certificate I - Hospital Kitchen Operations

TAFE Queensland

Working With Children Card Paid Worker -

Queensland Goverment

Working With Children Card Paid Worker -

Victoria Government

Diploma - Business

Torrens University Australia

Certificate IV - Real Estate

TAFE NSW

Police Check -

Police Check Online

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