Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Palmer

Inverloch,VIC

Summary

Highly motivated and result-driven customer service worker with leadership experience. Exceptional communication and interpersonal skills and proven success in exceeding sales targets, enhancing efficiency and building strong customer relationships. Evidenced a keen ability to work independently and manage time effectively, thriving in both on-site and remote environments.

Overview

3
3
years of professional experience

Work History

Service Advisor

PM Regional
02.2024 - Current
  • Central customer liaison between consumers and service technicians, ensuring clear communication and efficient service delivery
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Suggested additional services to customers in order to meet upsell goals.

Server/Supervisor

The Canadian Brewhouse
11.2022 - 02.2024
  • Ensured exceptional customer service while overseeing daily operations and staff performance.
  • Upsold high-profit items such as appetisers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Monitored workflow to improve employee time management and increase productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.

Student Enrolment Advisor

Keypath Education
11.2021 - 07.2022
  • Specialised in pitching educational courses to prospective students, guiding them through the enrolment process, and consistently exceeding sales targets while working from home
  • Maintained accurate knowledge of educational programs available to support student achievement and success.
  • Utilised CRM systems to identify, document and track individual progress and advising activities.
  • Utilised consultative sales techniques to convert leads into sales, averaging over 20 enrolments per 8 week study period.

Education

Bachelor of Social Science (Behavioural Studies) -

Swinburne University Online
Remote
10.2025

Victorian Certificate of Education -

St Helena Secondary College
Eltham, VIC
10.2017

Skills

  • Customer service
  • Communication
  • Increasing sales
  • Customer Relationship Management (CRM)
  • Computer Proficiency
  • Leadership Experience
  • Adaptability
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Filing and record keeping
  • Telephone and email etiquette

References

Rianna Turner | Assistant General Manager, The Canadian Brewhouse 

Rianna.turner@thecanadianbrewhouse.com 


Ronald Robinson | Owner, eWastec 

M: 0404028135

Timeline

Service Advisor

PM Regional
02.2024 - Current

Server/Supervisor

The Canadian Brewhouse
11.2022 - 02.2024

Student Enrolment Advisor

Keypath Education
11.2021 - 07.2022

Bachelor of Social Science (Behavioural Studies) -

Swinburne University Online

Victorian Certificate of Education -

St Helena Secondary College

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Jessica Palmer