JESSICA PANARELLO
Grantham Farm
Summary
Motivated Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets.
Overview
13
13
years of professional experience
Work History
Branch Manager
Great Southern Bank
12.2023 - 01.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Manager
Westpac
10.2017 - 06.2023
- Training new staff members in branch and product compliance, product knowledge, cash management and banking systems
- Making changes and putting in place an organised cash control system within the safe and keys compliance of the branch
- Building team moral and a cohesive work environment for my team
- Executing weekly performance sales targets and generating new leads
- Responsible for compliance updates and presenting this to our team weekly
- Supporting my team day to day and during unforeseen circumstances
- Assisting customers with their everyday banking needs
- Building a rapport with all the local customers and business
- Managing a home loan and deposit book, managing runoff
- Managing an internal team of branch staff to generate leads and new business
- Assessed employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Identified partnership opportunities and established favourable business connections.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Manager
Mister Minit
02.2015 - 09.2017
- In this role I helped the with team building skills and how to create ways to better reach out KPIs and Merchandising stock
- Key cutting
- Watch repairs
- Customer service, building rapport with regular customers and generating repeat business
- Engraving
- Learning new Machines and training new staff on how to use them
- Leading a team
- Reaching targets ad team building
- Ordering stock daily
- Cash handling and banking
- Upskilling existing staff and training new staff
- Programming new and old remotes, car keys and fobs
Store Manager
Equip
10.2011 - 02.2015
- Along with being chosen to initiate team and client training events
- General paperwork and writing weekly rosters
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Leadership and team building
- Reaching targets, achieving KPIs and Auditing stock
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Certificate II & III in Fitness -
Australian Institute of Fitness
Sydney, NSWCertificate IV in Personal Training -
TAFE
Sydney, NSWCertificate III in Youth Work -
TAFE
Sydney, NSWCertificate III in Children's Services -
TAFE
Sydney, NSW2006
High School Diploma -
Bede Polding College
Bligh Park, NSW2005
Skills
- Motivated by sales targets with proven & previous skills in
- Achieving weekly, to quarterly and yearly goals
- Strong time management and attention to detail skills
- Strong skills and experience in developing and presenting
- Excellent influencing and relationship building skills
- Strong ability to connect with people from diverse backgrounds
- Strong understanding of the importance of compliance
- Excellent business etiquette and presentation in person, over the phone and virtual meetings
- Excellent ability to work autonomously
- Previous experience selling retail banking products
- Strong financial expertise
- I am a keen learner and pick up new programs and tasks quickly
- Staff Evaluations
- Branch Management
- Customer and Vendor Relations
- Training and Development
Awards
Westpac Banker of the year award 2019
Supre Manager of the year award 2011 & 2012
Volunteer RSPCA 2013 - Current
References
Will Richards from Westpac
0466 329 754
Warren Smith from Westpac
0429 777 083
Timeline
Branch Manager
Great Southern Bank
12.2023 - 01.2025
Branch Manager
Westpac
10.2017 - 06.2023
Manager
Mister Minit
02.2015 - 09.2017
Store Manager
Equip
10.2011 - 02.2015
Certificate II & III in Fitness -
Australian Institute of Fitness
Certificate IV in Personal Training -
TAFE
Certificate III in Youth Work -
TAFE
Certificate III in Children's Services -
TAFE
High School Diploma -
Bede Polding College
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