Summary
Overview
Work History
Skills
Professional References
Timeline
Generic

Jessica Panozzo-Tile

Traralgon,VIC

Summary

Dynamic leader with a proven track record at Commonwealth Bank for the past 12 years.

Through this time I have worked my way up through the company excelling in branch operations management, maintaining and building staff culture and fostering robust customer relationships to continually grow the business year on year.


To extend my success I was nominated three times as Branch Leader to Ultimate Success which is the top tiered leaders and branches in the Vic/Tas Region for exceptional business results.


I am a highly self motivated, passionate and hard working individual with strong organisational skills, who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, all awhile maintaining and providing exceptional customer service.


My goal is to seek and maintain a full-time position that offers interpersonal skills and professional challengers to further grow personally and professionally and to share my friendly, loyal and adaptable leadership approach within your organisation.

Overview

10
10
years of professional experience

Work History

Branch Manager

Commonwealth Bank
06.2019 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Generated financial and operational reports to assist management with business strategy.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Assessed employee performance and developed improvement plans.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Resolved various issues impacting sales management and business operations.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Examined customer loan applications for loan approvals and denials.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Fitness Instructor

Sky Fitness
07.2016 - 06.2019
  • Les Mills Advanced Body Attack Instructor.
  • Les Mills Advanced Core Instructor.
  • Less Mills Strength Pilates Instructor.
  • Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
  • Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
  • Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Stayed current with CPR and first aid certification to provide emergency response in case of injury.
  • Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
  • Adapted instruction to accommodate special needs, disabilities and physical limitations.
  • Sought continuous professional development opportunities through attendance at workshops, conferences, seminars related to health and wellness trends in order to provide up-to-date expertise for clients'' benefit.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Promoted fitness classes to boost gym attendance.

Fitness Instructor

Sky Fitness
01.2015 - Current
  • Les Mills Advanced Body Attack Instructor.
  • Les Mills Advanced Core Instructor.
  • Less Mills Strength Pilates Instructor.
  • Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
  • Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
  • Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Stayed current with CPR and first aid certification to provide emergency response in case of injury.
  • Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
  • Adapted instruction to accommodate special needs, disabilities and physical limitations.
  • Sought continuous professional development opportunities through attendance at workshops, conferences, seminars related to health and wellness trends in order to provide up-to-date expertise for clients'' benefit.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Promoted fitness classes to boost gym attendance.

Relief Manager

Commonwealth Bank
07.2015 - 07.2016
  • Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
  • Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
  • Acted as a liaison between branch management and staff, ensuring seamless communication of important information at all times.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Identified conflicts among employees and used interpersonal communication to find effective solutions.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
  • Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Excellent work ethic
  • Interviewing and Hiring
  • Strong team-builder

Professional References

Susan Downs

Manager Lending Coach

Commonwealth Bank, Gippsland Area

0407 320 447


Clint Brewer

Branch Manager

Commonwealth Bank, Sale VIC

0407 457 189


Sarah De Boer

Club Manager

Sky Fitness, Traralgon VIC

0491 089 241

Timeline

Branch Manager

Commonwealth Bank
06.2019 - Current

Fitness Instructor

Sky Fitness
07.2016 - 06.2019

Relief Manager

Commonwealth Bank
07.2015 - 07.2016

Fitness Instructor

Sky Fitness
01.2015 - Current

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Jessica Panozzo-Tile