Jessica Papworth

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Acted as first point of contact and set appointments for prospective clients.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

• Listened to clients and introduced solutions to satisfy business and personal needs.
• Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
• Logged reports, expenses, receipts and sales documents into digital database.
• Supported loss prevention goals by monitoring shopper behavior.
• Tracked down hard-to-find merchandise at diverse locations.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Worked to build relationships with customers and built potential for additional sales.
• Managed customer from initial contact to closing with attention to detail to build loyalty.
• Logged reports, expenses, receipts, and sales in company database.

• Responded to customer comments and questions via LiveChat during shifts.
• Contributed to company achieving and holding industry-leading customer service ratings.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Referred complex issues relating to online order system or technology to help desk for further evaluation.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Maintained up-to-date knowledge of product and service changes.
• Addressed customer account discrepancies and concerns.
• Resolved concerns with products or services to help with retention and drive sales.

• Helped customers complete purchases, locate items and join reward programs.
• Cleaned and sanitized cashier workstation and scanning area.
• Retrieved items for customers and verified prices.
• Worked with other associates to support cashiers and management needs.
• Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Retrieved and disinfected customer shopping carts and baskets, organizing near store's front entrance for client use.
• Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.

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• Set up new sales displays each week.

• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Folded and arranged merchandise in attractive displays to drive sales.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Prepared food orders, cooking on grill and operating fry station.
• Used cash registers and calculators to prepare bills, accept payments and make change.
• Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
• Supported sales efforts by suggestively upselling food items and increasing check averages.
• Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Supervised restocking of salad bar and buffet for lunch and dinner service.