Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Peneueta

Tarneit,VIC

Summary

Proven in enhancing passenger satisfaction and streamlining baggage handling at DNATA, I excel in complaint handling and emergency response readiness. Leveraging strong multitasking abilities and first aid training, I've significantly improved service efficiency. My commitment to customer service management and passenger assistance has consistently elevated operational standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Airport-passenger-service-agent

DNATA
01.2024 - Current
  • Coordinated seamless transitions between arriving flights by communicating effectively with ground staff regarding connecting passengers.
  • Upheld strict compliance to security protocols while checking travel documents at departure gates to ensure passenger safety.
  • Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
  • Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
  • Supported airline policies consistently while addressing passenger concerns about fees or service limitations.
  • Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.

Ramp & Baggage Agent

Swissport
03.2023 - 01.2024
  • Transfer luggage from check-in to departure areas, make sure luggage gets onto the right plane.
  • Ramp include loading/unloading luggage and cargo, providing special handling for items when required.
  • Delivering baggage to passengers, performing cabin maintenance, and complying with safety procedures.
  • Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
  • Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
  • Improved baggage handling efficiency by streamlining loading and unloading processes.
  • Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
  • Minimized delays by prioritizing tasks based on flight schedules and deadlines.

Customer Service Representative

Sherif & Associates
03.2015 - 11.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Job Training Institute
Sunshine Melbourne
04.2017

Skills

  • Strong multitasking
  • Complaint Handling
  • Emergency response readiness
  • First Aid Training
  • Passenger Assistance
  • Check-in procedures
  • Flight booking proficiency
  • Customer Service Management
  • Adaptability under pressure
  • Exceptional communication
  • Special Needs Support
  • Baggage Handling Knowledge
  • Problem-Solving
  • Cash Flow Management
  • Invoice Processing
  • Account Reconciliation
  • Cost accounting

Timeline

Airport-passenger-service-agent

DNATA
01.2024 - Current

Ramp & Baggage Agent

Swissport
03.2023 - 01.2024

Customer Service Representative

Sherif & Associates
03.2015 - 11.2019

High School Diploma -

Job Training Institute

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Jessica Peneueta