Jessica Pereira
Melbourne,VIC
Summary
I am an enthusiastic and energetic individual eager to use experience and interest with customer service and communication skills to provide quality service to clients. I am keen to further develop my skills, succeed in a challenging and simulating environment and handle new tasks and challenges with accuracy and efficiency. I am adept in communicating effectively with other colleagues to achieve ultimate productivity and quality customer care.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Duff Street Medical Complex
06.2023 - Current
- Greeted and assisted patients, ensuring a positive and welcoming experience upon arrival.
- Scheduled patient appointments for doctors, medical ultrasound, physiotherapy, osteopathy, dietitian and diabetes educator visits using a range of software including Bp Premier and Google Calender.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained up-to-date patient records, ensuring compliance with privacy regulations.
- Coordinated with medical staff to ensure efficient patient flow and addressed any scheduling conflicts.
- Handled administrative tasks such as filing, faxing, and organising medical records.
Retail Pharmacy Assistant
Berwick Springs Pharmacy
07.2019 - 12.2022
- Quickly grasped requirements of the role in a timely manner
- Worked to promote smooth running pharmacy department while maintaining accurate patient records
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Managed over 50 customer phone calls per day providing information about order status, store hours and pharmacy procedures.
- Counselled customers on medications, appropriate dosage and potential side effects.
- Updated computer system with current customer, payment and inventory information.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Merchandised over-the-counter goods and rotated stock.
- Trained new pharmacy staff on computer system and drug management protocols.
Education
Bachelor of Science - Physiology, Anatomy And Developmental Biology
Monash University
Melbourne, VIC2024
Skills
- Communication Skills
- Customer Service Skills
- Quick Learner and efficient multitasker
- Meticulous and Organised
- Effective time management
- Ability to follow work rules and work well under pressure
- Courteous and Professional
- Computer Proficiency
- Multi-Line Telephone Skills
- Order processing
- Problem-Solving
- Decision Making
Timeline
Medical Receptionist
Duff Street Medical Complex
06.2023 - Current
Retail Pharmacy Assistant
Berwick Springs Pharmacy
07.2019 - 12.2022
Bachelor of Science - Physiology, Anatomy And Developmental Biology
Monash University
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